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Make Sure You Purchase The Correct Warranty For Your Product
on June 4, 2011
I haven't purchased this yet: it is in my shopping cart and I will likely buy it.
However, I just got off the phone with SquareTrade [1-877-WARRANTY] and thought I'd pass on info I got from them as well as reading the reviews of the company on the San Francisco BBB site [...] and on epinions.com [...]
1. Make sure you have the right warranty for your product. There are glitches in their system for syncing the proper warranty with the proper product, both on Amazon and on eBay.
When I purchased my LG HD TV [...] here on Amazon, the price was $539.00. HOWEVER, the section on that page for "Available Warranties or Services for This TV" listed the 3-year and 4-year warranties for a price point of $450.00 to $500.00: [...] and [...]
I had noticed some complaints on epinion.com about the wrong warranty not being honored, although in those cases, the full price of the warranty was refunded, even though the product wasn't repaired/replaced.
Once I described my TV to the SquareTrade phone representative, he gave me the correct Amazon code to look up this warranty [...] and add it to my cart.
2. You have 90 Days FROM THE DATE OF ORDERING YOUR COVERED PURCHASE (not delivery date) to purchase the extended warranty. So, I suggest you add this warranty to your cart or wish list and then wait to receive your covered product from Amazon and review the MANUFACTURER'S Warranty.
Also, you can get an additional discount code from SquareTrade, just by asking for it over the phone, so it will be worth it to wait and do your warranty purchase here AFTER delivery of your covered product and AFTER you call SquareTrade and ask for a discount and a the code.
3. This is a repair/cash value warranty, which means that they will not provide any service beyond the price you paid for your covered product.
For example, during the time period covered by your manufacturer's warranty, IF the manufacturer refuses to cover something normally covered by SquareTrade, SquareTrade WILL honor their coverage and pay for the difference. HOWEVER, whatever they pay out comes off the total value of your purchase price.
FOR INSTANCE: SquareTrade provides in-home repairs for TV's larger than 34 inches. IF your manufacturer doesn't, and requires you to pay for shipping for repairs under the manufacturer's warranty, then SquareTrade says it will usually refund those charges when the invoice is submitted to them. HOWEVER, whatever they pay out will now come off of the total coverage. So, if the covered product breaks down again after the manufacturer's warranty expires, you will receive your purchase price from SquareTrade, LESS the amount they already covered on your first claim.