SquareTrade 3-Year Accident Protection + Warranty (Computer $900-1000)

by SquareTrade

Product Details

Terms and Conditions [71kb PDF]

• Shipping Information: View shipping rates and policies
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B002HZY5RA
• Average Customer Review: 4.8 out of 5 stars  See all reviews (288 customer reviews)
• Amazon Best Sellers Rank:
  • #43 in Electronics > Computers & Add-Ons > Warranties & Services
• Date first available at Amazon.com: July 17, 2009

Product Description

Service plan term: 3 years | Service plan covered value: $900-$1000

From the Manufacturer

SquareTrade Care Plan with Accident Protection A SquareTrade Care Plan plus Accident Protection protects your electronics from drops and spills, as well as normal mechanical and electrical failures.   What is included in Coverage: Two to three years of coverage, starting at the item purchase date – Please refer to the Care Plan title for the coverage length. Protection from failures caused by accidents from handling (ADH), as well as normal mechanical and electrical failures. 100% parts and labor coverage. Item repaired or item price paid out if we can’t fix it. Examples of coverage include: Drops, spills and other accidents during use, including liquid damage from immersion. SquareTrade - The Best Warranty Around: Easy Claims Filing with a Five-Day Service Guarantee: SquareTrade’s claim process is painless. Start a claim online or over the phone. Express shipping is free to and from SquareTrade’s depot, and you’ll be sent a special shipping box for fragile electronics. You’ll receive email updates at every step in the process so you’ll never be left in the dark: Five-Day Service Guarantee: SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your Care Plan is free. Some restrictions may apply. Hassle-Free Coverage SquareTrade has designed the Care Plan with your needs in mind. They make it easy for you to: Manage it online. You can view, print, cancel, transfer, and even file a claim online and keep tabs on its progress. Cut the paperwork. You can fax or email SquareTrade your item receipt at any time, and they will store it as proof of purchase. Cancel anytime. In the first 30 days, you may cancel for a full refund. After that, you are reimbursed the unused part of your service plan – e.g., if you cancel your 3-year service plan, after 18 months with no claims, you’ll get 50% of your money back. Transfer at no cost. When your device changes ownership, so can your care plan. Transfers can be done online or via phone. No refurbished replacements. The last thing you want when your item breaks down is a cheap refurbished item that is two generations old. If your item breaks and can’t be fixed, you will be reimbursed your full item replacement cost. As Seen On: Other Things You Should Know: Upon purchase, you will get an email. This is your official confirmation of a purchase. The email will also have a link to the "My Warranties" section on the SquareTrade website where you can view and manage your Care Plans. You will not get a paper contract unless you request one. Please read the terms and conditions in the .pdf file at the top of the page. There is an easy to understand 2 page summary with all the highlights you need to know. Cell Phones: There is a $50 deductible on ADH claims. SquareTrade has waived the ADH claim deductible for all other types of items. ADH Timing Issues: Care Plans with ADH must be bought within 30 days of item purchase. If your Care Plan is bought on the same day as your item, accident coverage starts on day 1 of purchase. If you buy your Care Plan on a later date than the item, accidents occurring in the first 30 days are not covered. Coverage lasts two to three years from item purchase date. The coverage length is described in the Care Plan title. Your plan begins on the date you purchased your item and is inclusive of the manufacturer warranty period. If your item arrives late, call SquareTrade and your plan can be extended to the shipping date. If you have an issue and are covered by the manufacturer at that time, you’ll be directed to the manufacturer first. It only covers new, in box items. If the item is used or refurbished, please call SquareTrade first at 1.877.WARRANTY. Your item must have been bought on Amazon. If you bought your item elsewhere, please call SquareTrade at 1.877.WARRANTY. It's only available in the U.S. SquareTrade is currently only available to residents of the 50 US states. 1.877.WARRANTY. That's the SquareTrade phone number. Call us 24/7 — an agent is always happy to assist you.

Product Description

Accidental Damage from Handling (ADH) guards you against life's little mishaps, whether you drop your cell phone on the street or splash coffee on your laptop.  ADH must also be purchased within 30 days of when you bought your item. ADH coverage begins on the 31st day after the item's purchase - issues in the first 30 days are not covered. Upon purchase, you will get an email confirmation.  You will not be mailed a paper contract.  If you have questions, please call: 1.877.WARRANTY.

Customer Reviews

Most Helpful Customer Reviews

87 of 98 people found the following review helpful:

1.0 out of 5 stars Before you buy, find & read the fine print not on this website, October 3, 2010

By 

R. Lloyd (East Coast USA) - See all my reviews
(REAL NAME)   

This review is from: SquareTrade 3-Year Accident Protection + Warranty (Computer $300-400) (Personal Computers)

I bought an ASUS netbook in Sep 2009 and also bought the SquareTrade (ST) warranty with accidental damage for 3 years. At just under one year, the battery went dead - netbook shows it is charged, but the netbook will not even turn on with battery. ASUS would do NOTHING and their battery is not even stocked by ASUS. So, I turned to my ST warranty. I submited a claim and SquareTrade rejected it.

It turns out - batteries and chargers are NOT covered by ST. So, my dead netbook will not be fixed under the SquareTrade warranty. That info is not on this webpage (4Oct2010). It is a little misleading to talk about all of the "good things" and leave out the "minor detail" that two most likely parts to fail (battery and charger) are NOT covered!

24 of 25 people found the following review helpful:

5.0 out of 5 stars Smooth and Easy, January 12, 2010

By 

H. D. Carroll (Edina, MN, US) - See all my reviews
(REAL NAME)   

This review is from: SquareTrade 3-Year Accident Protection + Warranty (Computer $300-400) (Personal Computers)

Truth in advertising first - my review is on a Square Trade desktop warranty, and while the computer I had bought was essentially new, it turns out to be a resale, but I don't think that makes a difference in how things went. Purchasing was very easy, of course, it came as a link to the vendor web page, and as I had a previous experience buying a Square Trade desktop warranty (for a used Mac), I realized it was a very good value compared to other options. Anyway, the desktop suddenly stopped working after 5 months - it wouldn't even turn on, and I had heard what was probably hard disk extra noise the 24 hours before, but I couldn't test it since it wouldn't power on at all. After trying alternate power outlets, etc., and confirming, I knew I would have to contact Square Trade to see what to do next. I was a little anxious about having to explain and cajole and negotiate and have to ship the machine somewhere, even though there is a recognized service company practically next to my house. While it wasn't a very large desktop, it was much bigger than a laptop. However, it was only in the $300-400 range. I first made a notice of potential claim via the Square Trade website, which was very straightforward to use. They acknowledged receipt and said I should hear within 48 hours, which I did. However, they had for some reason classified my machine as a laptop, which may have something to do with the price, but as a result I picked up the phone and called their 800 customer service number. I was pleasantly surprised to get through very quickly to an obviously informed and empowered representative, and after reading my claim and hearing me expound a bit more on what the situation was, determined that with the lower value on the product and that it was not a laptop, it did not pay to either send it in or have it reviewed locally, and simply said they would settle by refunding my purchase price. He sent me the form I needed to fill out and sign and send back, and after they registered receipt of that form, they credited my PayPal account for the full original price of my product. The money showed up on the next "payment processing date" for their operation - apparently they only process a couple of times a week to keep costs down, which I understand - but it came just when they said it would. You also have the option of having a check mailed, but that takes longer. As stated above, this was my second Square Trade Warranty purchase, and the only claim I have needed to make, but the smoothness and competence of the process left me very impressed compared with dealings I have had with other online vendors in the past. One does not purchase a warranty expecting (or hoping) to have to use it, but then when you need to, and it works so well, it does give you an extra feeling of satisfaction. I highly recommend that you consider Square Trade whenever you are in the market for an extended/enhanced warranty.

14 of 14 people found the following review helpful:

5.0 out of 5 stars Love love love Square Trade!!!!!, October 12, 2010

By 

Been there, done that (NY) - See all my reviews

This review is from: SquareTrade 3-Year Accident Protection + Warranty (Computer $400-500) (Personal Computers)

I started signing up with Square Trade because of their reasonable prices. I was a bit nervous, since I've only used Best Buy's warranty service and never had tried a mail-in service before, but the difference in price was significant enough to take a chance with it.

I just filed a claim with Square Trade and received astoundingly good service. None of the nonsense that I'm used to from Geek Squad- e.g., waiting for hours at the Best Buy service counter for someone to pay attention to me, then being told the issue isn't covered, or it'll cost extra, it'll take 2-6 weeks to send the unit out for service, etc.

None of that crap when I dealt with Square Trade. To the contrary, I received INSTANT help, yes it's fully covered, INSTANT e-mail labels for the return, great response.

I'll never use Geek Squad again. I'm a Square Trade fan now. Seriously- these guys are the best.

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