Customer Reviews

SquareTrade 3-Year Accident Protection + Warranty (Electronics $175-200)

5 star:		(203)
4 star:		(21)
3 star:		(1)
2 star:		(8)
1 star:		(7)

 

 

*3* year warranty for mechanical failures, malfunctions AND accident protection at $40? It cannot get any better than this!

I almost bought the store warranty instead of Squaretrade's because I did not know they existed!
In April, I purchased an "Apple Ipod 8gb Touch" to give to my little sister for her birthday. When I was at the biggest electronics store here where I live(Best Buy), I was hesitant to buy this because I know my sister to be careless and risky at times. I nearly bought the $50 2-year store warranty UNTIL my younger brother happened to call me to tell me something. Well I told him of my whereabouts and my business and it was at that moment that I learned about Squaretrade. He informed me NOT to buy the store warranty and educated me about Squaretrade. He had a good experience with Squaretrade for his Xbox. I purchased the warranty directly from [...] and paid with Paypal.

Ok, I have already had to use the warranty. I was right about my sister being careless in this sitution. Last month, there was a drink spilled on the darn thing and now the oh-so popular item is useless! When I contacted them, Squaretrade emailed me the free return shipping label and I sent the worthless thing back. Within 5 days I had a reimbursement of the Ipod in my Paypal account. Good to go...my sister went and bought another brand of mp3 player.

My story is short and sweet. I recently bought a Kindle 3G+wifi and I loved it! But I read some reviews on amazon saying the screen was fragile, I also read on some Kindle forums about people who had accidentally sat on their Kindle but had a warranty with Squaretrade.

So I made myself a cover, and just to be safe I got myself an extended warranty from Suaretrade to cover anything bad that might happen.

Well I am an absolute klutz, and didn't have the cover on one day with the Kindle in my pocket... and as I'm moving around in my chair I hear a popping sound. It was the Kindle's screen breaking. So I checked with Amazon first, and was pretty sure their warranty wouldn't cover the screen accidentally breaking (sure enough it didn't). So I filed my claim with Squaretrade, they sent me a shipping label and I shipped it to them in the same box it had come in.

After some problems with UPS they received it and pretty soon they reimbursed me for the Kindle, and since I took it in the form of an Amazon gift card they even threw in an extra 5%, enough to get a Kindle book!

and besides that they were very friendly on the phone, they picked up the phone very promptly and I wasn't left on hold (having dealt with a few banks lately, I could tell you a thing or two about waiting on hold to talk to a live person!). They were patient with me and answered all my questions. They seemed to really value and appreciate my business.

I am exceptionally happy with their service and I recommend a squaretrade warranty if you are in the market for an extended warranty, or are a big klutz like me and you break things!

I purchased the square trade warranty for my PSP due to the fact I had trouble with the first one I bought. It had a warranty through Sears and that warranty sucked!!! I again had trouble with the new PSP but the warranty through square trade was wonderful. It was so easy to return the product to them and get a refund for the entire price of the PSP. When it was all said and done I had my refund in 2 weeks with not a bit of hastle. I could not have been happier with their customer service and with the entire process really. I will definately purchase the square trade warranty again when I buy a new PSP. I already have 4 other products that I have purchased the square trade warranty for. They are the most reasonably priced warranty out there with the best service. Take my advice and buy their warranty for everything you purchase that needs a warranty. You will not be disappointed!!!!

Squaretrade is the real deal. I have been a warranty admin for 20 years and know the heartbreak people feel when they think they have a covered repair only to find out they do not!! My experiences with square trade have been subperb!they did everything they advertised just as advertised with no headaches, no waiting and in the end replaced the unit without question! Normally I would be against buying any type of service contract, or extended warranty but after the experience with my GPS I swear by Squaretrade. I have now covered all of my new electronics. Squaretrade is the way ALL warranties should work, no fuss, no muss just repair,replace or refund period!SquareTrade 3-Year Electronics Warranty ($250-300 Items)

I have purchased the extra insurance on several other items in the past. On my cell it was $4.00 per month with ATT and with Square Trade I got 3 years for less then what it cost with ATT. I did the same with a camera I purchased and it worked out the same.

Really good deal, but some basic facts aren't on the main page that should be.

This was the recommended warranty to go with the new printer we were going to buy. It had the ADH (accident damage and handling) coverage. I really don't mind spending a little extra for additional coverage so I put it on my wish list with the printer for when we would purchase them. I read through the entire web page and was satisfied with what I saw. I also read through the non-ADH version which had the exact same details. Now my wife was a little anxious to get the new printer and bought it before I made a final decision. Which I'm actually very glad she did, because she forgot to buy the warranty to go with it. I wasn't sure if the warranty had to be purchased with the item in order for it to take effect.

So we called the number listed (just as a side note, customer service was very helpful and easy to get a hold of) and found out that the ADH coverage doesn't cover printers! No where on either page does it specify this. The only place this is located is the fine print of their Terms and Conditions pdf. A warranty should not be offered on a product that it can't cover. This may be Amazon's fault for random recommendations, but I don't know for sure. To my knowledge, recommendations are based off what other people have purchased together. And these shouldn't be purchased together.

Another note that we found out from Square Trade is that you don't have to purchase the warranty until 90 days from the time you purchase the item to attach the warranty to it. It only tells you that the warranty will start after the MSP manufacturer's warranty wears out, if refurbished, or if new with MSP, the day you purchased the item (typically 90 days), or if used or with non-MSP manufacturer's warranty, it will start on the 61st day after the item purchase. So you could have your product for a while before you decide to buy the warranty.

So my suggestion to all those looking at buying this warranty, go ahead and buy it. It's a great deal. But wait until you have the item you bought in your possession and it is fully functional/put together. Square Trade offers a full refund if canceled within 30 days from the day of receipt. So if you bought an item and the warranty at the same time, and the sender takes any longer than that 30 days, then you're out $20-40 if the item is garbage and you want to return it. The fine print clearly states they "don't cover items that are dead on arrival or that fail within the first 60 days." That's pretty legitimate. That fault should be with the sender. It does also say in the fine print, "If You purchased ADH coverage on a Product that turns out not to be an MSP product, ADH coverage will be declined and You will receive a refund for this coverage." I can't say for sure about this one because my wife didn't take this route. So just to be on the safe side, I would wait until you know you've got a good product to insure. Then buy.

I purchased a SquareTrade warranty for my Kindle, after the timeframe had expired on getting the Amazon warranty. The warranty included coverage for drops, which was not covered in the other options I looked into. Just under a year after I got my Kindle, it slipped out of my hands on my way outside and the screen cracked! Immediately I went online and looked into the warranty information and submitted my receipt. I quickly received a confirmation that my full purchase price would be reimbursed and a pre-paid shipping label. I opted for a Amazon gift certificate and got an extra 5% back, which appeared in my account less than a week after I sent in my broken Kindle. I now have a brand new Kindle 3 (upgraded from my Kindle 2) and extra money in my Amazon account for future purchases. I immediately purchased another warranty for my new Kindle - highly recommended!

Square trade has wonderful warranties discounted rate. You can get just accident warranties or warranties with accident and spill and drop protection which is very handy for keyboards and other items that you might drop or spell sodas on. You don't have to by both, accident with spill and drop protection covers both so you don't need to buy the accident protection by itself. I made that mistake several times before I caught on, oh well. The three-year warranty is well worth it. It doesn't cost much more, in it's worth the extra money. Any type of electronics or electric equipment needs these warranties. I've recently bought one for an external hard drive, a keyboard, and mouse, but I've bought many others in the past and have always been very happy. Square trade customer service is very easy to deal with. Their techs are very knowledgeable and very helpful. If they can't fix the problem they pass you on to the people that will enforce the warranty and replace your item. This is what they do and they're very good at it. I've never had a problem that they couldn't solve or replace the item quickly and efficiently. I recommend Square Trade to all of my friends and customers. Don't forget that if you refer friends or customers to Square Trade they will give you a five dollar referral bonus. That can come in really handy. You have 90 days to buy your Square Trade warranty on any electrical or electronic devices no matter where you buy them from. Another advantage is that once your customer you'll get e-mails with coupons in them for discounts on your next purchase, that comes in handy also.
In conclusion, I highly recommend having a A Square Trade warranty for any of your electrical or electronic equipment. It will save you a lot of money in the long run and a lot of worry and heartache in the short run. It's worth the time and effort to get it now.

I had purchased a warranty through SquareTrade on a GPS system after recieving an email and looking at the website. Unfortunately, we had some problems with the GPS system so I called SquareTrade. The whole process was so smooth and I loved the fact that every step of the way was followed up by an email explaining everything. Everyone there was so nice and helpful. We did end up having to replace the GPS system, so they sent a check for a full refund to me. Not to mention the money I saved not using the store warranties. I will definitely purchase all warranties that I can through SquareTrade.

I had questions about coverage on a REFURBISHED Kindle2 from Amazon Warehouse Deals. I emailed them questions BEFORE I purchased the Kindle2. Having read MANY Kindle2 reviews it seemed very important to have an extended warranty. Many reviewers mentioned SQUARETRADE for the coverage and the value. When all my questions were answered I purchased BOTH the Kindle2 AND the SquareTrade warranty.

Believe it or not, I just got off a SquareTrade initiated phone call seeing that all my questions were answered and VERIFYING the item covered...SHOCKED! I have never received a follow-up call from Best Buy or any other company I purchased a warranty from.