SquareTrade One-Year Open-Box Electronics Warranty: Open-Box Items $200-$2000

by SquareTrade

Product Details

Terms and Conditions [PDF]

• Shipping Information: View shipping rates and policies
• ASIN: B002QCGLHQ
• Average Customer Review: 4.3 out of 5 stars  See all reviews (20 customer reviews)
• Amazon Best Sellers Rank: #453 in Electronics (See Top 100 in Electronics)
• Date first available at Amazon.com: September 24, 2009

Product Description

Amazon.com Product Description

SquareTrade Warranty for Open-Box Electronics Item failures are expensive. Protect your investment and avoid paying replacement and repair costs for years with a SquareTrade Care Plan. A SquareTrade Care Plan protects you from mechanical and electrical failures during normal use. 100% Parts & Labor Coverage with zero deductibles. If the item can't be fixed, you are paid the full price of the item. Protect Your Item at a Really Affordable Price! This plan is especially designed for Open-Box Electronics between $200 and $2000 and covers you even if the Electronics has no manufacturer warranty. Most Open-Box Electronics between $200 and $2000 come with a 1-year manufacturer warranty. This plan gives you an additional year (i.e., a 2nd year) of coverage after the manufacturer warranty ends. In the case of Open-Box Electronics without a manufacturer’s warranty, the Care Plan coverage begins on Day 31 after item purchase and lasts for one year. We will not cover any issues that occurs within 30 days of item purchase. Some issues are not covered. These include issues that occur within 30 days of item purchase, accidental damage from drops & spills, software issues, or accessories & parts meant to be replaced by the consumer.

Easy Claims Filing with a 5 Day Service Guarantee* In-home service for large items. Larger items like bigger TVs and major appliances get free in-home service. Get the full item price. SquareTrade will pay you the full item price for claims on most items below $500, or if it's going to take too long to fix your item. SquareTrade has a unique 5 days service guarantee*. Your item is repaired or you are reimbursed within five days - or your service and the Care Plan are both free. It's all in your control. You get email updates at every step, and you can always log on to our site and track your claim. * We will reimburse the full item price OR fix your item and ship it back within 5 business days of receiving it at the depot. For large items with in-home service, a local technician will contact you to schedule service within 5 business days of claim approval. (Repair times for in-home service are not guaranteed since repairs are scheduled by the customer.)

Absolutely Hassle-Free Coverage Manage it online. You can view, print, cancel, transfer, and even file a claim online and keep tabs on its progress. Cut the paperwork. You never need to keep a copy of a service contract around as it is always available online. You can fax us your item receipt any time, and we'll keep it for you. Cancel anytime. In the first 30 days, you may cancel for a full refund. After that, you are reimbursed the unused part of your service plan - e.g., if you cancel your 2 year service plan, after 12 months with no claims, you'll get 50% of your money back. Transfer at no cost. When your device changes ownership, so can your Care Plan. Transfers can be done online or via phone. No refurbished replacements. The last thing you want when your item breaks down is a cheap refurbished item that is 2 generations old. If your item breaks and can't be fixed, you will be reimbursed your full item replacement cost.

About SquareTrade In business since 1999, SquareTrade is the only warranty consistently rated 5-stars by consumers. All our warranties are underwritten by an A- rated insurer. SquareTrade warranties make sense: SquareTrade prices average up to 70% less than most retailers. Every warranty comes with a 5-day service guarantee you won't find anywhere else. It is SquareTrade policy to approve every valid claim, and if there's ever a question about it, SquareTrade err on your side. We are changing the warranty industry: SquareTrade give consumers something they've never had before: great service at great prices. No matter where you buy your item, SquareTrade has you covered!

Other Things You Should Know Upon purchase, you will get an email. This is your official confirmation of a purchase. The email will also have a link to the “My Warranties” section on the SquareTrade website where you can view and manage your Care Plans. You will not get a paper contract unless you request one. Please read the terms & conditions. There is even a plain English Summary that is easy to read and understand. You'll find it at the top of the page. This plan extends your manufacturer warranty for any purchase of an Open-Box Amazon Electronics. SquareTrade coverage starts after the manufacturer warranty ends. For example, if you have a 3 month manufacturer warranty, our coverage starts on Day 91 after item purchase and lasts for one year after that. We cover you even if there is no manufacturer warranty. If the item has no manufacturer warranty, our coverage starts on Day 31. We will not cover any issues that occurs within 30 days of item purchase. This Care Plan is ONLY for Open-Box items bought on Amazon. It does not apply to items not bought on Amazon, items that are new in-box and any generation of Refurbished Kindles. It's only available in the US. SquareTrade is currently only available to residents of the 50 US states. 1.877.WARRANTY. That's the SquareTrade phone number. Call us 24*7 - we're always happy to talk to you.

Product Description

SquareTrade Care Plans are great value and cost up to 70% less than similar warranties you find in stores. Upon purchase, you will get an email confirmation. You will not be mailed a paper contract. If you have questions, please call: 1.877.WARRANTY.

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Customer Reviews

Most Helpful Customer Reviews

129 of 133 people found the following review helpful:

1.0 out of 5 stars No luck with Squaretrade, February 25, 2011

By 

Christopher S. Graber "RighteousG" (Indianapolis, USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: SquareTrade One-Year Open-Box Electronics Warranty: Open-Box Items $200-$2000 (Electronics)

I ordered a Denon AVR Receiver through Amazon Warehouse deals. The receiver was used so I picked up the open box warranty for piece of mind (hoping to never use it).

So about 8 weeks after it arrived the surround right speaker port quit. I switched cables, switched speakers, everything I could think of. I called Denon and their service . . .but they are about as helpful as a pile of rocks. So I filed the claim on Squaretrade and was rejected quickly? Why? On this used item they thought I had in-warranty.

Okay, if I had one year warranty from Denon on a used product WHY would I need squaretrade? (Denon's paper sent to me clearly noted that it isn't transferable and only valid from authorized sellers)

I emailed them several times, but never did get much of a reply. This was pretty frustrating, especially for a 500 dollar receiver. So I emailed Amazon.com for help. As always Amazon stepped up. Opened up the return window, provided me with a shipping label. did everything to make it right. So in the end I wasn't stuck with an unusable warranty and a receiver that only worked 4 out of 5 speakers.

This time I skipped used, and bought a brand new Onkyo as a replacement. Right now I'm just trying to get squaretrade to give me my money back. . .since I feel they didn't honor our agreement (and I don't have the receiver anymore)

Warranty's are all five star, until you have to use them.

23 of 23 people found the following review helpful:

4.0 out of 5 stars EDIT: SquareTrade eventually honoured their warranty, September 9, 2011

By 

Beth A. Fisher (Chicago, Illinois United States) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: SquareTrade One-Year Open-Box Electronics Warranty: Open-Box Items $200-$2000 (Electronics)

UPDATE 9/26/2011

After eventually contacting the company through social networking sites and emailing various higher-ups directly, we did finally get the warranty madness sorted out. After reviewing the invoice the repair guy submitted, they went ahead and approved my claim. We also had several people apologize for the experience I had. Following approval, I was given two options -- equivalent replacement since the TV was no longer sold or full cash refund. The one they offered didn't look as awesome at Best Buy, so we took the refund via Amazon giftcard, which was sent to us today.

I'm happy to report we've ordered a replacement television, including a SquareTrade warranty. Obviously, the customer service experience was kind of nuts, but I've been assured this was an isolated experience.

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09/08/2011ish - We purchased a one year extension on the manufacturer's warranty for an out of box Samsung Plasma television that we purchased through Amazon. We were concerned that it might have issues since it's out of box and that a one year warranty wouldn't be long enough, but thankfully SquareTrade was here to put our mind at ease.

Fast forward 18 months to a few weeks ago when we turned the TV on, but nothing was being displayed on the panel, despite having audio and the LED power light coming on. Further inspection revealed that there was a crack running from the top to bottom of the internal panel. So, I submitted a claim with SquareTrade. They asked for some pictures and additional questions to my claim, titled "Crack running down center of television screen". After sending in pictures, my claim was approved pretty quickly. Awesome, because this TV is 18 months old and stopped working. TVs shouldn't stop working if I'm still measuring their age in months.

Here's where things get sketchy. We're handled by an agent who has only been there a week by his own admission -- he also describes himself as being "completely overwhelmed." After the claim was approved on Friday, it took four business days hear back from the agent after I called a few times and sent a few emails since we didn't get contacted by the repair company in the promised 48 hours. Apparently, they misplaced our paperwork. During this conversation, the agent casually mentions that if it's a crack, it won't be covered. In my brain, I hear that record scratch noise and ask, "Wut? You already approved my claim." The agent quickly backpedals, saying that it's not a real approval, except I have an email from SquareTrade saying it was approved. In any case, they'll still send the tech guy out, which I get scheduled for the following week.

A full two weeks have passed since filing the claim when the repair guy from a local company comes. He fills out an invoice, describing the problem as "internal crack in panel, no exterior damage" -- consistent with what I've been describing to SquareTrade the entire time. I hear nothing from SquareTrade the following day and, since I already know what I'm dealing with, call them my own. I tell the same agent that I've been speaking with the the problem was described as a crack in the panel, but that the company said they could repair it. I ask them if I can follow up directly with the company or if SquareTrade needs to make some sort of final second approval, despite my claim being approved already. He says that is fine for me to set up the repair with the company and it's great to hear it can be repaired. I call the repair company and, while I'm on hold, get a call from SquareTrade.

Surprise! The claim that has now been approved via email and, just moments before, verbally, is not actually approved at all. It turns out that apparently any crack, whether caused by accidental damage or not, is considered accidental damage. My already approved claim is out the window. I am also told that if I do think it's a manufacturing defect, I can contact the manufacturer. I'm not sure what good that is supposed to do, as the one year manufacturer warranty has already expired. Besides, if it's a manufacturing defect, isn't that precisely what this extended warranty is supposed to cover? If not what the heck does it cover?

They offered a refund on the warranty, which I have not yet taken. Updates forthcoming, but until then, one star for SquareTrade. I'm also going to stop recommending them to my friends or purchasing them myself, as they are apparently useless.

57 of 67 people found the following review helpful:

5.0 out of 5 stars Satisfied customer, May 11, 2010

By 

Roger (Laguna Beach, CA, US) - See all my reviews

Amazon Verified Purchase

This review is from: SquareTrade One-Year Open-Box Electronics Warranty: Open-Box Items $200-$2000 (Electronics)

The merchandise I insured was never delivered. One e-mail to Square Trade and my money was promply refunded.