Customer Reviews

SquareTrade 4-Year Samsung/Panasonic TV Warranty ($1500-2000 LCD, Plasma, LED)

5 star:		(9)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

Sound went out on my 37" LCD TV after about 6 months. Thought I'd have a long drawn out process of shipping my TV somewhere or waiting on a repair... instead SquareTrade responded to my claim (made on their website, very easy) the next day and told me they'd reimburse me for the full amount of my television. Just printed the attached affidavit, signed it, scanned it, and e-mailed it back to them. The money was in my paypal account two days later. Best money I've ever spent.

Until not long ago I had always shied away from extended warranties, mianly because of the excessive expense and I accepted the risk that the items wouldn't fail. Then I became acquainted with Square Trade and their low prices compared to all the other providers that I have found. Upon purchasing an expensive plasma Panasonic HDTV I was sure the TV would not fail in a few years, but because of Square Trade's low priced warrantry and the cost of the TV I opted to buy the warranty. In less than two years this TV failed to turn on and I contacted Square Trade. In less than 3 days local technicians had called me to set up an appointment for repair. A new power supply, costing approximately $400, was identified as the problem and placed on order from Panasonic. Three days later the repairmen were back and within an hour my TV was back in working condition. As the technicians were leaving I asked if there was any charge and they said, "No, leave the billing up to us." I can't believe how fortunate I am to have had a Square Trade warranty. I will be keeping a Square Trade warranties on all my electronic equipment from now on.

I put in a warranty request for my 55" Samsung LCD, and was handed off by SquareTrade to another company- ITI, which apparently is a service provider for SquareTrade. After "diagnosing" the problem based on the 1 line problem description in my warranty claim submittal, ITI informs me that my parts are on order. Over a week later, and still nothing! I was however able to deduce that their parts on order are to be shipped to ITI, who will then ship the parts out (probably another week) to a local technician, who will then contact me to schedule an appointment (another week or two on top of that). SERIOUSLY?!? The lag time for this response is just unacceptable! Its everything you fear for when you are dealing with an internet company- absolutely no recourse when they screw you.

One word, WOW. ST needs to teach health insurance companies how to provide customer service and claims. I never had a claim before with Square Trade so your never sure if a company is going to live up to its promises but they went way above any expectations i could ever had imagined. ***** company.Anything electronic I buy gets a ST warranty, I hope I don't need to use it but I have piece of mind if I do.

When our flat screen was damaged and we submitted our claim, SquareTrade responded via phone and e-mail within hours. The customer service rep coordinated with a local repair shop that picked up our damaged TV the next day, and we had a replacement by the end of the week. Definitely worth the investment!

When my reconditioned Westinghouse flat screen went into a psychotic state of eccentric behavior and resisted the fixes recommended by the factory help-line, I turned to the SquareTrade folks. I received prompt service, polite representatives and assistance for every step of my claim. It was fair, fast and to my total satisfaction. The folks at SquareTrade are true to their promises and cheerfully fulfill their part. The price is right and a true value. They have gained my loyalty and goodwill as a future customer.

The following is an excerpt from a letter I have sent to SquareTrade after my (costly)
52" Brava failed during the first month after the factory warranty had expired.

"When buying an expensive product over the net one is worried about service and problems with
the product. I tend to only purchase from vendors that I know to be at the top of the "brand"
for their service and offerings (in this case Amazon as the vendor and S... as the product).

Sadly the "product" has failed and did not live up to my (or your) expectation, but I had
taken a risk (in my mind) and purchased a "third party warranty" from you. I have always
been skeptical of "extended warranties" from third parties, as I believe many are, but
your effort and response have brought you a loyal customer and gained not only my trust, but
my respect for your company.

Being with Amazon from before their going public... they have always driven the concept and execution
of excellent customer service and outstanding business practices and now your team and company are
also changing the landscape and expectations for your field of expertise."

Please be assured I will not hesitate to employ your services on my next purchase and in the future.

Seriously i love squaretrade, i cannot say enough good things about them, they are so hassle free everytime something goes wrong, best company ever, dont even think about using another

Can't really rate an item until I actually use it. The price seems fair enough for the warranty, here's hoping I never have to use it.

I haven't used it yet but I guess it will provide protection as I required.