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- Domestic Shipping: Item can be shipped within U.S.
- International Shipping: This item is not eligible for international shipping. Learn More
- ASIN: B0086829D4
- Item model number: 105AUS
- Average Customer Review: 862 customer reviews
- Amazon Best Sellers Rank:
- Date first available at Amazon.com: September 6, 2012
2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire HD 7" (Previous Generation)
|Price:||$49.99 & FREE Shipping|
|You Save:||$5.00 (9%)|
- Coverage against accidents starts the day your Kindle is shipped
- Extends mechanical and electrical breakdown coverage
- Make up to 3 claims during the term of your warranty
- Receive a replacement Kindle 2-3 days after you make a valid claim
- No deductibles or shipping fees
What Other Items Do Customers Buy After Viewing This Item?
From the Manufacturer
- 100% parts and labor for repairs
- Free express shipping both ways
- Zero deductibles or hidden fees
Accidents happen! From cracked screens and cases to broken internal components.
Liquids don’t mix with electronics. All it takes is one drop to short–circuit a device. And full immersion – like in a pool or cup of coffee – often equals disaster.
If your battery can’t hold a charge or drains too quickly, we’ll replace it.
Mechanical and Electrical Problems
If you ever have problems with the screen, buttons, or internal components, you’re covered.
Great Warranty Features
- Great Value
You get 2 years of accident protection for your Kindle at a price that is about 40% less than what you would find at other bricks-and-mortar retailers.
- Cut the Paperwork
Your Kindle is automatically tied to your warranty purchase, so there's no need to keep your receipt
- Cancel Anytime
In the first 90 days, you may cancel for a full refund. After that, you are reimbursed the unused part of your Protection plan. For example, if you cancel your 2–year Protection plan, after 12 months with no claims, you’ll get 50% of your money back.
- No-Cost Transfer
If you sell or gift your Kindle, you can transfer your warranty at no cost.
What To Expect After Purchase
- Upon warranty purchase, you will get an email. This is your official confirmation of a purchase. A welcome kit will also be sent via mail (for pre-orders, we will send the Welcome Kit after your Kindle ships). So as to offer an efficient customer experience, SquareTrade may also contact you about your purchase by telephone.
- Please read the terms and conditions from the link on this page. There is also a link to an easy to understand Service Agreement Summary.
- Start Date:
- Warranties bought with a device on Amazon.com
Warranty lasts two years from Kindle ship date. Your warranty plan begins on the date your Kindle shipped and is inclusive of the manufacturer warranty period.
- Warranties bought for a non-Amazon sold device
Warranty lasts 2 years from the purchase your warranty and is inclusive of the manufacturer warranty period. It will begin after your purchase your warranty.
- Warranties with pre-ordered devices
Warranty lasts 2 years from the date your warranty starts and is inclusive of the manufacturer warranty period. Your warranty will start shortly after your device is expected to ship.
- Warranties bought with a device on Amazon.com
- For items that are delivered late, call SquareTrade to extend your warranty plan to the actual shipping date.
- For toll free assistance please call 866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you.
2012 People’s Choice
Stevie Awards for
Favorite Customer Service
2012 Gold Stevie Award for
Sales & Customer Service
2011 Golden Bridge Award:
Best Customer Service
2011 Stevie Award for
Sales & Customer Service
Better Business Bureau
ABC, CBS, CNN, NBC,
Fox News, CNET,
The New York Times,
The Wall Street Journal,
Forbes, and more…
Customers Who Bought This Item Also Bought
So on 12-10-2012 I called the 800 number, which routes to a foreign country, whereabouts unknown. The operator who eventually answered did not speak or comprehend English very well. She requested the phone number given at the time the warranty was purchased. I told her I did not give a phone number since the purchase was online at Amazon.com but tried to give her my phone number. She was not able to understand the numbers, even though I speak slowly and very clearly. At this point I can't imagine that the process to file a claim is ever going to be any easier than trying to register the warranty, and decide to try to get my money back.
I have applied to Return this item and hope I will get my money back through Amazon and will update if I do or don't. My advice? Do NOT purchase a warranty for your Kindle and handle with care.
UPDATE: In response to my request to Return this item I received email from Square Trade that my Kindle is covered by warranty and I can call the 800 number if I ever have a problem.
UPDATE 12-20-2012: Amazon processed my Return.
Recently, my fire hd disappeared and I thought it was stolen. I bought a new one and called cs to see if I could transfer the warranty to the new fire hd. CS explained since it wasn't a replacement fire hd (that amazon or themselves didn't actually replace it) but rather a purchase, they could not transfer the warranty. However, he was able to cancel the warranty on the 'stolen' fire so that I could purchase a new warranty. He advised this way I would have coverage from the first date of purchase for the new fire. They processed this quickly and I was able to purchase my new warranty and bind it to the new fire hd.
Then a few days later, I found my lost fire hd. I purchased a new warranty and then realized that the warranty was technically outside the 30 day purchase window for the old fire hd. I called customer service and they understood what happened and were able to make a one time exception since I had originally purchased it in the 30 day window. He was able to bind it to my old fire hd and that was that.
Any time I have called, they have answered my questions, fixed problems within minutes of the call. No long waits for answers etc. They remind me of Amazon customer service.
As for recommending this product, I would recommend an accidental warranty on any device that gets carried around. I don't do them on things like tvs, desktop computers, etc. But I always get them on nice phones, tablets, laptops because I do tend to drop things. I have used the one on my laptop 3 times (from another company).
I have to apologize for waiting so long to update this.
I gave the company an extra star (so now they have two) because they did transfer the warranty to my nephew (still under the age of 18) but..... it took almost two months to get this done. That meant a lot of back and forth, phone calls, etc that made me wish I had just asked for my money back. Instead, I gave them the opportunity to make it right.
So, while I gave my nephew the Kindle Fire for Christmas, he didn't receive the warranty until sometime in late February. While I did give this product a second star, they really need to provide an option to gift this to another person, by allowing you to enter the name of the recipient, at the point of sale.
UPDATE - 26 Dec 2012 -
So apparently, SquareTrade didn't like my feedback - I left them the exact same review that you see below (marked "original review"). I got an email from the person I spoke to on the phone - the same person who I had spoken to on the phone (by the way, what I failed to mention below is that while I was verbally told I could transfer the warranty to a minor, I was told to call back after the minor had registered the device. How nice.).
The email said the following (copied verbatim):
Please accept my apologies for any inconvenience caused. We appreciate you taking the time to offer your comments. Rest assured, your message has been forwarded on to the appropriate members of our team for review. We believe that feedback from customers like you is an important part of our ongoing commitment to providing a quality service. Once again I sinserly apologize for inconvenience caused. Hope that answers your question! Read more ›