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2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire HD 7" (Previous Generation)

by SquareTrade
4.4 out of 5 stars  See all reviews (809 customer reviews) 65 answered questions


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Technical Details

  • Coverage against accidents starts the day your Kindle is shipped
  • Extends mechanical and electrical breakdown coverage
  • Make up to 3 claims during the term of your warranty
  • Receive a replacement Kindle 2-3 days after you make a valid claim
  • No deductibles or shipping fees

Product Details


Product Description

From the Manufacturer

logo



What's Included:


  • 100% parts and labor for repairs
  • Free express shipping both ways
  • Zero deductibles or hidden fees

Complete Coverage

All Mechanical or Electrical Failures from Everyday Use
Drops

Accidents happen! From cracked screens and cases to broken internal components.

  Display Failure
Spills

Liquids don’t mix with electronics. All it takes is one drop to short–circuit a device. And full immersion – like in a pool or cup of coffee – often equals disaster.

All Mechanical or Electrical Failures from Everyday Use
Battery Replacement

If your battery can’t hold a charge or drains too quickly, we’ll replace it.

     Display Failure
Mechanical and Electrical Problems

If you ever have problems with the screen, buttons, or internal components, you’re covered.



Complete Coverage



Award-Winning Service




Great Warranty Features


  • Great Value
    You get 2 years of accident protection for your Kindle at a price that is about 40% less than what you would find at other bricks-and-mortar retailers.
  • Cut the Paperwork
    Your Kindle is automatically tied to your warranty purchase, so there's no need to keep your receipt
  • Cancel Anytime
    In the first 90 days, you may cancel for a full refund. After that, you are reimbursed the unused part of your Protection plan. For example, if you cancel your 2–year Protection plan, after 12 months with no claims, you’ll get 50% of your money back.
  • No-Cost Transfer
    If you sell or gift your Kindle, you can transfer your warranty at no cost.



What To Expect After Purchase


  • Upon warranty purchase, you will get an email. This is your official confirmation of a purchase. A welcome kit will also be sent via mail (for pre-orders, we will send the Welcome Kit after your Kindle ships). So as to offer an efficient customer experience, SquareTrade may also contact you about your purchase by telephone.
  • Please read the terms and conditions from the link on this page. There is also a link to an easy to understand Service Agreement Summary.
  • Start Date:

    • Warranties bought with a device on Amazon.com
      Warranty lasts two years from Kindle ship date. Your warranty plan begins on the date your Kindle shipped and is inclusive of the manufacturer warranty period.
    • Warranties bought for a non-Amazon sold device
      Warranty lasts 2 years from the purchase your warranty and is inclusive of the manufacturer warranty period. It will begin after your purchase your warranty.
    • Warranties with pre-ordered devices
      Warranty lasts 2 years from the date your warranty starts and is inclusive of the manufacturer warranty period. Your warranty will start shortly after your device is expected to ship.
  • For items that are delivered late, call SquareTrade to extend your warranty plan to the actual shipping date.
  • For toll free assistance please call 866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you.

Awards

 

2012 People’s Choice

2012 People’s Choice
Stevie Awards for
Favorite Customer Service

 

2012 Gold Stevie Award for

2012 Gold Stevie Award for
Sales & Customer Service

 

2011 Golden Bridge Award: 

2011 Golden Bridge Award: 
Best Customer Service

 

2011 Stevie Award for

2011 Stevie Award for
Sales & Customer Service

 

A+ Rating

A+ Rating
Better Business Bureau

 

fans

 

ABC, CBS, CNN, NBC,

ABC, CBS, CNN, NBC,
Fox News, CNET,
The New York Times,
The Wall Street Journal,
Wired, TechCrunch,
Gizmodo, Lifehacker,
Forbes, and more…



Customer Questions & Answers

Customer Reviews

Most Helpful Customer Reviews
388 of 438 people found the following review helpful
2.0 out of 5 stars Hope I can get my money back! December 10, 2012
Verified Purchase
Purchased a Square Trade 2 year warranty on 12-09-2012 the same time I ordered a new Kindle HD 7". I received two emails from Square Trade asking me to register my warranty. When I clicked their link in the email, the website said the product was registered to a different email address - other than the one they sent my email to? Right. The website requested I call an 800 number.
So on 12-10-2012 I called the 800 number, which routes to a foreign country, whereabouts unknown. The operator who eventually answered did not speak or comprehend English very well. She requested the phone number given at the time the warranty was purchased. I told her I did not give a phone number since the purchase was online at Amazon.com but tried to give her my phone number. She was not able to understand the numbers, even though I speak slowly and very clearly. At this point I can't imagine that the process to file a claim is ever going to be any easier than trying to register the warranty, and decide to try to get my money back.

I have applied to Return this item and hope I will get my money back through Amazon and will update if I do or don't. My advice? Do NOT purchase a warranty for your Kindle and handle with care.
UPDATE: In response to my request to Return this item I received email from Square Trade that my Kindle is covered by warranty and I can call the 800 number if I ever have a problem.
UPDATE 12-20-2012: Amazon processed my Return.
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456 of 529 people found the following review helpful
5.0 out of 5 stars Great Customer Service October 28, 2012
Verified Purchase
I have purchased Square Trade warranties on my Toshiba Thrive, both Fire HDs, and my paperwhite. I can't remember the specifics on calling into speak with customer service on my thrive, but I remember being happy with the outcome. They answered my questions and I purchased the warranty.

Recently, my fire hd disappeared and I thought it was stolen. I bought a new one and called cs to see if I could transfer the warranty to the new fire hd. CS explained since it wasn't a replacement fire hd (that amazon or themselves didn't actually replace it) but rather a purchase, they could not transfer the warranty. However, he was able to cancel the warranty on the 'stolen' fire so that I could purchase a new warranty. He advised this way I would have coverage from the first date of purchase for the new fire. They processed this quickly and I was able to purchase my new warranty and bind it to the new fire hd.

Then a few days later, I found my lost fire hd. I purchased a new warranty and then realized that the warranty was technically outside the 30 day purchase window for the old fire hd. I called customer service and they understood what happened and were able to make a one time exception since I had originally purchased it in the 30 day window. He was able to bind it to my old fire hd and that was that.

Any time I have called, they have answered my questions, fixed problems within minutes of the call. No long waits for answers etc. They remind me of Amazon customer service.

As for recommending this product, I would recommend an accidental warranty on any device that gets carried around. I don't do them on things like tvs, desktop computers, etc. But I always get them on nice phones, tablets, laptops because I do tend to drop things. I have used the one on my laptop 3 times (from another company).
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315 of 365 people found the following review helpful
5.0 out of 5 stars Great Value December 23, 2012
By Terry
My toddler dropped my Kindle and the glass broke. Square Trade sent a replacement, no questions asked. Money well spent on the warranty!
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36 of 40 people found the following review helpful
5.0 out of 5 stars Awesome January 9, 2013
Verified Purchase
I didn't realize that this covers 2 extra years on top of the factory warrenty for a total of 3 years of coverage. My kindle fire HD 7" had a nick on the screen that turned into a full blow crack that goes completely across the front longways and is halfway down from top to bottom. I called amazon and they are sending me another kindle fire free of charge, 2 day shipping on it is free, and they emailed me a shipping label for free return shipping on my broken kindle with 30 full days for me to return it. Fantastic customer service.
Comment | 
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107 of 127 people found the following review helpful
2.0 out of 5 stars Amazon needs to review its vendor December 18, 2012
Verified Purchase
UPDATE - Actual resolution, February 2013 (written on 23 August 2013)

I have to apologize for waiting so long to update this.

I gave the company an extra star (so now they have two) because they did transfer the warranty to my nephew (still under the age of 18) but..... it took almost two months to get this done. That meant a lot of back and forth, phone calls, etc that made me wish I had just asked for my money back. Instead, I gave them the opportunity to make it right.

So, while I gave my nephew the Kindle Fire for Christmas, he didn't receive the warranty until sometime in late February. While I did give this product a second star, they really need to provide an option to gift this to another person, by allowing you to enter the name of the recipient, at the point of sale.

UPDATE - 26 Dec 2012 -

So apparently, SquareTrade didn't like my feedback - I left them the exact same review that you see below (marked "original review"). I got an email from the person I spoke to on the phone - the same person who I had spoken to on the phone (by the way, what I failed to mention below is that while I was verbally told I could transfer the warranty to a minor, I was told to call back after the minor had registered the device. How nice.).

The email said the following (copied verbatim):
Please accept my apologies for any inconvenience caused. We appreciate you taking the time to offer your comments. Rest assured, your message has been forwarded on to the appropriate members of our team for review. We believe that feedback from customers like you is an important part of our ongoing commitment to providing a quality service. Once again I sinserly apologize for inconvenience caused. Hope that answers your question!
Read more ›
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Most Recent Customer Reviews
5.0 out of 5 stars Liked the protection - didn't have to use :)
Thank God I didn't have to use it.
Published 4 days ago by P. Griffiths
5.0 out of 5 stars Simple and easy. Bought online and they just need the name ...
Just used it. Simple and easy. Bought online and they just need the name on your account and then they send you one quickly and after you get it then you have 30 days to return... Read more
Published 5 days ago by Milteix
5.0 out of 5 stars Satisfied Customer
Didn't have to use it. But happy I purchased it.
Published 6 days ago by William Lindsey
5.0 out of 5 stars Yes a must. I have had to replace my ...
Yes a must. I have had to replace my Kindle twice already this was a life saver, you really need to get this for your Kindle purchase
Published 7 days ago by Chooliki
5.0 out of 5 stars GOOD TO KNOW THAT I'M COVERED
GOOD TO KNOW THAT I'M COVERED. ACCIDENTS DO HAPPEN AND I CAN REST ASSURED THAT IF ONE DOES OCCUR, MY KINDLE WILL BE FIXED/REPLACED.
Published 12 days ago by Debra K. Hall
5.0 out of 5 stars Five Stars
Great
Published 15 days ago by ann
4.0 out of 5 stars Four Stars
Satisfied customer
Published 22 days ago by Michael O'Sullivan
5.0 out of 5 stars good
haven't had to use it yet sooooooo, good thing
Published 22 days ago by Kim St Pierre
5.0 out of 5 stars Five Stars
Hopefully will not have to use it
Published 24 days ago by olivia c. rusk
5.0 out of 5 stars Great - but I never needed it.
Glad I have it, but my Kindle is so problem free. As I was totally unfamiliar with a small device, I think it was a good investment. Read more
Published 28 days ago by Dachzz
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Important Information

Legal Disclaimer

The 2-Year Warranty + Accident Protection for Kindle is only available on a Kindle that has been shipped within the last 30 days and is only available for customers who are residents of the United States.



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