2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire (First Generation), US customers only

by Square Trade

Product Details

• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0058WELD2
• Item model number: B0058WELD2
• Average Customer Review: 4.6 out of 5 stars  See all reviews (1,320 customer reviews)
• Date first available at Amazon.com: June 30, 2011

Product Description

From the Manufacturer

2 Years of Accident Coverage for your Kindle

The vast majority of Kindle failures occur because of accidents. With the 2-Year Warranty + Accident Protection for Kindle, you are protected starting from day one if breaks occur because of an accident, for example:

• Your child knocks it off a table
• The dog chews it
• You drop it in water
• It gets stepped on

In addition to accidents, the 2-Year Warranty also covers you from all electrical and mechanical breakdown for an extra 1 year after the standard one year manufacturer warranty ends. This includes battery replacement if the maximum charge falls below one-half of the original potential.

Your 2-Year Warranty Coverage Includes:

• 3 replacements over the 2 year term, with no deductibles or fees
• Hassle-Free 2-day shipping both ways

SquareTrade – The Best Warranty Around

In business since 1999, SquareTrade is the largest independent warranty provider and the only warranty consistently rated 5 stars by consumers. We have over 100,000 fans on Facebook and a 5-star rating on Google Review

The Most Awarded Warranty for Service*:
*As rated by consumers across Amazon.com, ResellerRatings.com, and NexTag.com.

Why SquareTrade:

Easy Claims Filing

The claim process is painless - start by calling 866-374-9939, 6am to 10pm PST, 365 days a year.

Advanced Exchange

SquareTrade will ship a replacement Kindle to you (same or newer model depending on availability). You will also receive a pre-paid shipping label to send back the damaged Kindle to the fulfillment center. A valid credit card is required on file to do an advanced exchange. If you don't return the damaged Kindle within 30 days, you will be charged the price of the replacement device.

Hassle-Free Warranty

SquareTrade has designed the warranty with your needs in mind. They make it easy for you to:

Cancel Anytime: Within 90 days you may cancel for a full refund if you haven't claimed on your warranty. After that, you are reimbursed the unused part of your warranty - e.g., if you cancel your 2-year warranty after 12 months with no claims, you'll get 50% of your money back.

Transfer at No Cost: When your Kindle changes ownership or if you give it as a gift, just let us know and we will update the name on the warranty account.

Excellent Prices: You get 2 years of accident protection for your Kindle at a price that is about 40% less than what you would find at other similar retailers.

Other Things You Should Know

• Upon purchase, you will get an email. This is your official confirmation of a purchase. A welcome kit will also be sent via mail (for pre-orders, we will send the Welcome Kit after your Kindle ships). So as to offer an efficient customer experience, SquareTrade may also contact you about your purchase by telephone.
• Please read the terms and conditions from the link at the top of the page. There is also a link to an easy to understand Service Agreement Summary.
• Start Date: Warranty lasts two years from Kindle ship date. Your warranty plan begins on the date your Kindle shipped (or when your Kindle ships for pre-ordered devices) and is inclusive of the manufacturer warranty period. For pre-ordered products or items that are delivered late, call SquareTrade to extend your warranty plan to the actual shipping date. If you have an issue and are covered by the manufacturer at that time, you'll be directed to the manufacturer first.
• For toll free assistance please call 866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you.

Most Helpful Customer Reviews

551 of 581 people found the following review helpful

5.0 out of 5 stars **UPDATED**Would not consider anything other than Square Trade October 14, 2011

By H. Curran VINE™ VOICE

Amazon Verified Purchase

****Update 04/11/12****

As my initial review was written based on my experience with SquareTrade on items other than the Kindle Fire (which had not even been released at that time) I wanted to update with info relating specifically to the Fire warranty service.

I have had to contact Square Trade because of an issue with one of my Kindle Fires and I mistakenly called the usual general warranty claim telephone number on the SquareTrade website. SquareTrade has a designated Kindle Fire specific warranty claim number which is listed on the warranty confirmation email customers receive after purchasing the Fire's warranty. It is 1-866-374-9939. Once I was connected to the right person (this was all in one phone call in less than five minutes) my issue was handled quickly, with no fuss, I did not have to provide any additional information and I had a replacement Kindle in less than 48 hours at no charge to me.

Another reviewer had mentioned concern at the lack of a paper warranty, this does not bother me. I have my email warranty, all of my warranties are available on the SquareTrade site and I no longer have to deal with lost paperwork etc. Even when transferring or cancelling a warranty, the steps are laid out in easy to follow directions on the SquareTrade website.

Someone had mentioned that they were bothered at the lack of Kindle Fires' serial numbers listed on the Warranties. I own three Kindle Fires, one is mine and the other two are my kids. When they are turned on in the top corner they say Helen's Kindle, Helen's 2nd Kindle, Helen's 3rd Kindle, presumably because it's through my account that they are registered.... When calling for warranty service the SquareTrade rep asked me which Kindle I was initiating a claim against and I only had to say Helen's Kindle - that's it.

Square Trade is providing me with worry free protection for my Kindle Fires. I have contacted them specifically regarding a serious issue with one of my Fires and everything was handled to my satisfaction in under 15 minutes. In fact, I found the warranty claim with my Fire to be handled more smoothly/expediently than in my warranty issues for my other products. After experiencing the warranty claim process for the Kindle Fire my five star rating remains the same.

****Initial Review October 14, 2011****

Had to stop and review after seeing the low two star rating for Square Trade. I initially found Square Trade on ebay when purchasing used electronics. Square Trade offers warranties on used items purchased on that site. It sounded too good to be true so I did some research and after which I realized that I had been wasting my money purchasing warranties at Best Buy and other retailers. Square Trade has been rated across the board as excellent, recently winning a 2011 customer service award. I am a Square Trade customer for many things that the company offers warranties for and I list it in my ad if I am selling used electronics (I sold my kids Wii and all games and accessories listing Square Trade as a warranty provider).

Items in my home that are currently under warranty with Square Trade; Breville Juice and Blend, 2 flat screens, 1 laptop, Kitchenaid stand mixer and a bunch of smaller ticket items. I have had one occasion to contact Square Trade for an item under warranty and received excellent customer service throughout speaking with a real person without having to hang around on hold for an hour or more.

I would hate to think that anyone would hesitate to purchase a warranty through Square Trade based on one customers negative experience with billing. In purchasing warranties with Square Trade I have never had one problem, in fact if anything I found Square Trade to be over accommodating to achieve customer satisfaction (one time I called for a warranty quote and had a code for a discount not realizing that it had expired a few days before, Square Trade allowed me to receive the discount on my warranty purchase).

I recommend Square Trade to family, friends and acquaintances all the time. I believe in the service/company and based on my experience know that if I did have a problem that it would be resolved to my satisfaction. Square Trade is slowly becoming the standard in warranty providers with even Costco now offering Square Trade extended warranties for their tvs.

*****UPDATE October 30, 2011*****

I went ahead and purchased my three warranties today 10/30/2011. One transaction for three warranties (another reviewer had mentioned if purchased together that the warranties were somehow tied together--not the case)and shortly afterwards received three separate confirmation emails from Square Trade, one for each Kindle. This is the message from them:

^^^^^^^^^^^^^^^

Please read this information so you know how your pre-ordered Kindle warranty works:

* You have already been billed for this warranty. If you do not want to pay for this warranty now, just cancel it & repurchase the warranty up to 30 days after your Kindle ships
* Your coverage will not start until after your Kindle ships, this ensures you get a full 2 years of coverage
* You will not receive your warranty welcome mailer until after your Kindle ships

We will also send a final confirmation email when your device ships. Both the email and mailer will contain your coverage start date.

If you have any questions, please call us at 1-866-374-9939, 6am to 10pm PST.

Sincerely,

The SquareTrade Team

............Then at the bottom of the email they address postponing the start of the warranty if you are purchasing it as a gift for someone else........

If you've been very generous and purchased this warranty as a gift for somebody, call us at 866-374-9939, 6am to 10pm PST to transfer the care plan to the recipient.
You can also call to update the start date of your warranty to the day you plan on gifting your Kindle. Read more ›

88 of 95 people found the following review helpful

5.0 out of 5 stars Exactly as advertised!! November 17, 2011

By triplet3g

Amazon Verified Purchase

Square trade warranties are exactly as advertised. After almost two years of abuse on my 2nd Generation Kindle, I finally broke the screen. I am a Soldier and my Kindle goes with me everywhere, Iraq and Afghanistan included. I called Amazon (from Afghanistan!) and was directed to the Kindle warranty department. In less than 5 minutes, I had a new kindle on the way to my house, and a shipping label to return my broken one at no charge. I was very impressed at how easy it was. I just purchased the Kindle fire and didn't hesitate for a second to get the additional warrantly offered by Square Trade. Keep up the great work.

537 of 633 people found the following review helpful

1.0 out of 5 stars Check Your Charge Card Policy Before Buying November 10, 2011

By Larry

Many consumers do not know this, but many charge card issuers such as Discover, Visa and Master Card have an extended/replacement warranty policy for just about any items manufactured with a USA warranty. This coverage is totally FREE. The only requirements are is that you purchase the item on the specific card that has this coverage AND the entire purchase must be made on the card as one transaction. These card issuers will at least match the original manufactuers warranty exactly as stated by the manufacturer. For example,if the original manufacturers warranty is one year parts and labor, then you will automaticlly receive another year of parts and labor coverage totally free. If the product breaks after the first year, the charge card company will either pay for the repair up to the price of the item OR they will either issue a complete cash refund or a credit on your charge card towards a new purchase. Diferent cards issuers have different refund policies. The only requirement is that you will have to retain proof of purchase such as your monthly charge card bill, and you will have to produce a written copy of the manufacturers original warranty. Not all Discover/ Visa/Master Card/American Express account holders have this extended/replacemnt warranty policy. You must contact the respective corporation that issued the card (NOT the bank that issued the card) and supply them with your account number(s). The representative will inform you as to whether or not you have this extended warranty policy coverage on your card or not. You will also be able to question the representative how to file a claim, what's covered and what's not covered, etc. The numbers for Visa , Master Card, and Discover Card to verify if your card has this policy are 1-800-VISA-911, 1-800-MC-ASSIST and 1-800-DISCOVER....
As a previous writer reported, the cost of this extended warranty is 25% of the cost of the item. In addition, you are only buying ONE additonal year because I believe the reader comes with a one year parts/labor warranty from the factory.
The last time I checked,I verified that I still have this coverage on my own charge cards. Of course, certain damage such as droppped off the desk, the dog ate it, etc. would not be covered UNLESS, I believe, the original manufactures warranty has these things written into their warranty. Hope everyone finds this information useful. Read more ›

80 of 91 people found the following review helpful

5.0 out of 5 stars Square Trade Best warranty out there. October 31, 2011

By Davedv

Square Trade is very easy to work with. They may hit your card immediately but they will delay start date up to 30 days after purchase. If you have an issue with calling them to delay because it may be a holiday gift just order the warranty after but within 30 days of receiving your Fire.I have purchased warranties within 90 days for other items. Very helpful and courteous customer service and fare rates. I hate when people post negative reviews for problems that don't exist, it hurts the review process and takes longer to see if an issue is real or if someone just doesn't get it.

40 of 44 people found the following review helpful

5.0 out of 5 stars Square Trade warranties are absolutely worth every penny!!! November 7, 2011

By Balanced Life

I haven't purchased this warranty yet, because I want to see what people say about their Fires once they start shipping before actually purchasing one.

But, I do have to review the warranty because I see a lot of negative reviews that don't make any sense...

I think this warranty is worth the price at around 22% of the Kindle's price. I've had to make a claim on at least 3 of my square trade warranted items (cell phone, digital camera, dishwasher) in the past. I was mailed a check in less than a week almost two years after purchase on the phone and camera which meant I was able to turn around and purchase a much nicer item since technology changes so fast and prices come down so quickly. They sent someone out to fix my dishwasher immediately and it saved me $150 service call fee for a $40 warranty... and it's still covered for 3 more years.

Square Trade warranties are truly amazing and I would definitely purchase one for anything technology related that is priced $200 or more. Customer service has been fantastic every time I've had to contact them, and just the 3 warranties I've had to make claims on more than pay for all of the other warranties I still have through ST. We never want anything to fail... but lets face it... a lot of tech gadgets do, and often they do about a month after the manufacturers warranty expires. If you have ever had a $300 dollar item die on you and then found out it's basically a paper weight because you can buy a much nicer one for less than it costs to fix it, then you will really thank yourself for buying a warranty.

PLUS the biggest and best thing I've found with ST warranties... you can almost always find a discount on them if you do a quick search for a coupon code before you purchase.... You might have to buy it at ST website rather than on Amazon though) I've always found at least 20% off and as much as 40% off during certain times of the year (around xmas and labor day etc.)

At 40% off that would bring this two year accident warranty down to only $27 with NO deductible... definitely a very worthwhile purchase!!!

One last note... I have never seen anything saying that Square Trade covers lost or stolen items, just damaged or faulty. If I'm wrong about that, then it's an even BETTER deal!!! :) Read more ›