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Standards for Online Communication

4.7 out of 5 stars 7 customer reviews
ISBN-13: 978-0471156956
ISBN-10: 0471156957
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Editorial Reviews

Review

"...recommended for those who need help getting started and in finding the right questions to ask."----From Library and Information Science Annual, 1999

From the Publisher

This book provides readers with standards for placing information online. Drawing on years of research and client feedback, the authors demonstrate what online documentation works and what doesn't. They also show companies how to keep online information from different parts of the company consistent. The book shows readers screen shots of both correct and incorrect presentations which can be accessed on the CD-ROM with point-and-click ease, concentrating on topics such as hypertext, graphics, user-interface design, multimedia, the Web, and Intranets.
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Product Details

  • Paperback: 400 pages
  • Publisher: Wiley (February 21, 1997)
  • Language: English
  • ISBN-10: 0471156957
  • ISBN-13: 978-0471156956
  • Product Dimensions: 7.4 x 1 x 9.2 inches
  • Shipping Weight: 1.1 pounds
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,865,291 in Books (See Top 100 in Books)

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Top Customer Reviews

Format: Paperback
Recently, I worked on an online help project and found various parts of the online communication process mystifying, which our online help writers take for granted. Examples that come to mind are:
- Standard length of each help file
- The need for popups
- Using the imperative form as opposed to gerunds
These are some of the things I was looking to have explained to me when I bought the book. The book turned out to be perfect for this. Not only does it cover the mechanics, reasons, and standards of online communication, it also contains many nuggets of wisdom regarding the various methods of writing that we apply as technical writers. It's helps me decide when weighing different ways of presenting the same information. So even if you are an experienced online help writer there is no doubt that this book would enlighten your approach to the everyday tasks of creating online/context-sensitive help.
Also, the book comes with a CD that has all the information in the book in a help file that is indexed and can be searched. This is excellent for quick reference.
Trust me, this book is a keeper if you create any kind of online help.
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Format: Paperback
If you are serious about becoming a successful technical writer, I highly recommend purchasing this book.
Of all the books I have purchased, I refer to this one the most often. The CD is great because it has the entire text of the book categorized for easy access right from your computer!
Many technical writing books are outdated and were written BI (before the internet). This book focuses on technical writing using newer technology such as the Internet, WWW, and corporate intranets.
I can't count the number of times this book has come in handy. It is a great reference that you should keep close at hand. Great job Joann!
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Format: Paperback
The approach outlined in this book has completely changed the way I tackle developing on-line documents. I have extensive experience in a technique called Information Mapping that is an analysis and document design methodology for paper documents. In many ways the authors' methods are similar to Information Mapping - at least at a macro level. After reading this book I've gained an appreciation for the vast differences between paper and on-line documentation. My "paper-based" thinking before this book resulted in a waste of the underlying capabilities of an on-line document. The authors show how to use technology to vastly improve your reader's efficiency and overall experience when seeking and reading the information you create. If you are used to writing for paper-based publications, or have deveopled on-line pages using nothing but intuition and judegement, this book will completely change your way of thinking.
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Format: Paperback
This is an excellent book for helping technical authors accustomed to writing printed documentation in understanding how and why the structure should be different for online readers. Too often authors simply move the information online without any clear understanding of the context in which the reader is using it. I recommend this book to anyone developing software Help files or planning single sourcing documentation.
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