Customer Reviews

StarTech USB to Infrared IrDA Adapter (USB2IR2)

5 star:		(3)
4 star:		(1)
3 star:		(2)
2 star:		(1)
1 star:		(1)

 

 

I had the same experience as Thomas Schnyder. Wasted a couple of hours trying to install this, and finally called Startech tech support and got the scoop - Check your OS, because the USB2IR2 won't work on a 64-bit OS. Startech now has the USB2IRX, which you will need if your OS is 64-bit. I don't fault the device, but I give Startech points off for not making this clear on the product promo material, but give their Tech Support a high grade for quickly helping me ID the problem in just a few minutes and tell me the solution.

After trying for hours to install the device I contacted the manufacturer (Star Tech) and got excellent support and explanations:

Thank you for your inquiry! We are sorry to hear about your technical difficulty. We don't support Vista 64-bit for the USB2IR2 and there are no drivers available. Tanic (the manufacturer of the chipset we incorporate inside the adapter) has chosen not to provide them, so we don't have any to supply. The adapter works under Vista 32-bit only, these are the drivers provided in the download.

In this situation, you're best to contact the point of purchase and let them know you've spoken to us, that there's no way to make this work and that a return for credit is necessary. We're planning on releasing another adapter in the future (the USB2IRX) which will support Vista-64, but I don't have a timetable for this. I apologize for the inconvenience!

So I would definitely rate the product and product support very high.

Then I contacted ANTOnline and was told to return the item but was not given a RMA (return authorization) indicating that they are not taking back items that are opened! How else would you find out if the device is working??? What a waste of time!

The poor rating only refers to ANTOnline for their lack of support.

Bought this unit to HotSync my ol' Palm Vx to my very new PC with Windows Vista 64 bit, per a Forum recommendation. The unit actually works just fine and it is no fault of the product that it doesn't meet my needs. It is simply Palm's failure to stay abrest of new software technology an OS arrivals over time. I'm frustrated but not with this IR unit.

Le produit infrarouge fonctionne très bien et il me permet de me connecter avec les montres polar s610i. Livraison rapide, produit facile à installer. Voilà!

Works OK, but is very slow to link to a Polar watch and a bit quirky. The Cables Unlimited USB 1510 worked much better for me. Wish I hadn't lost it or had remembered what I purchased the first time.

The drivers included in the package did not work on my Vista machines. After finding the updated driver on the web and installing them, everything worked as advertised!

This works with my wife's Polar S625x heart rate monitor, but not with my AXN500. I tried all the different settings for Infrared Transceiver Type in the control panel, and none worked. I will be trying the Cables Unlimited USB1510 instead.

This dongle is easy to install and works with Vista (after you download the latest drivers) Only con is it will not detect the keyboard and mouse that is included in Dell's XPS One package on any other Dell machine