Frequently Asked Questions
Q: Will this hub work with any computer & graphics card?
A: This hub will only work with computers & graphics card that have support for DisplayPort 1.2 and MST. StarTech.com recommends checking the specifications of your graphics adapter to determine if you have support for DP1.2 and MST. When using a DisplayPort 1.1 video card the MST hub will act as splitter, automatically mirroring your video source across all displays (resolution limitations apply).
Q: Does the hub work with Apple OSX?
A: Currently Apple OSX does not support MST. Support may be added in the future, however, at this time these hubs will not work with Apple computers.
Q: Does the hub work with DisplayPort adapters?
A: StarTech MST hubs do work with active and passive DP adapters. Please note, when converting to VGA, we recommend using StarTech.com part number DP2VGA3. We have noticed some compatibility issues when connecting using DP2VGA2 with certain VGA monitors.
Q: How do I setup the monitors and resolution once I’ve attached the monitors to the MST hub?
A: Your monitors can be configured using the operating system settings on your computer. These settings can be accessed through the screen resolution section of Display in the Windows Control Panel.
Q: Will the hub work with three 4K monitors?
A: No, while MST does support 4K, bandwidth limitations of DP 1.2 prevent the MST hub from supporting three 4K monitors simultaneously. Three monitors can be added, however, your resolution must be within the bandwidth capacity of DP 1.2. Please visit this production on the Startech website, for a detailed DP 1.2 bandwidth chart.
Q: Is there a way to increase the length of the mDP cable built into of the MST hub so it can comfortably connect to my Surface Pro 3 tablet?
A: Yes. You can use a Mini DisplayPort extension cable. We recommend MDPEXT3 as it has been rigorously tested with the MST hub.
Q: Why does the built-in touch screen on my Surface Pro 3 turn off when I connect three external monitors using the MST hub?
A: The surface Pro 3 only supports the use of three displays in total. If more than three external monitors are attached, the built-in touch screen on your Surface will be disabled.