Customer Reviews

StarTech.com USB 56K external Modem

5 star:		(10)
4 star:		(6)
3 star:		(1)
2 star:		(1)
1 star:		(3)

 

 

I had originally purchased the TRENDnet-Data-Modem because the price was better, but it was fragile and quit working well after only a couple months. This modem is just as easy to use, but designed much sturdier. Connectivity is terrific, and my slow ol' dialup seems faster!

I am pleased with the modem so for. The only issue I had was loading the drivers from the supplied disc. This did not work like the instructions said. It may have been because I am using windows 7. The questions and prompts that were suppose to pop up when the modem was connected to the USB did not happen. I had to open a folder and select the set-up file manually. There were 3 set-up files in the folder. The second file was the one that had the drivers my PC needed. After the drivers were added the modem worked great.

After reading two only reviews about this product on Amazon, I purchased it. I couldn't make it work with their installation instructrion. It showed that the driver installation failed. On the product package, it listed 24 hours support. In fact, it wasn't; it was like sending an e-mail contact, no phone numbers. I tried to get some helps from them, wrote to them twice with detailed my vista OS and problem of installation. Finally, one week after their technical support guy wrote back and gave me an answer unrelated to my question and problem. So, I wouldn't buy any products from this company because of lack customer/technical support.

this is as the title says not the cheapest external modem...I was having problems setting this up on my windows 7 os....you must select the windows vista os driver...after that everything ran smoothly...I just had to figure that little problem out..

StarTech modem is reasonably priced, easy to install, lightweight, doesn't take up much space and best of all it works!

I bought my mother a new computer for Christmas and due to financial reasons needed to get her connected via dial- up. Most new computers not having dial up modems, this seemed like an ideal choice. When it arrived it came factory packaged but with no software so I assumed it was plug and play. There I was wrong, I had to burn the driver software from my computer and then download it to her computer. Worked fine, ...once. Since then almost everytime she wants to go online she has to unplug the modem and then plug it back it. Once it works it does a fine job for dial-up internet but it is a pain to have to constantly plug and unplug it to go online. Also by not including software you better have a friend or relative with an internet connection or you're going to find this modem useless.

I recently purchased this for my laptop, which unfortunately didn't have a built in modem. I am actually using it now to write this review. It works well and I have had very few problems with it. On thing it does do is kick you off the internet if someone calls, something I don't like, but a good feature if you are afraid of missing a call. Overall it is a good product and offered at a good price. I am sure there are better products, but hard to find at this price.

I did everything I could to get my computer to take the software but it wouldn't load. I then took my computer, which is a Dell, to someone else to see if they could get it to work. They couldn't either. It's been of no use to me.

I installed this modem on a new HP laptop, and it appears to work very well. The weakness in clarity of installation instructions for Windows 7 that has been mentioned in other reviews appears to have been resolved. A new installation sheet in the package took me through a quick install on Windows 7, and I had a great connection on the first try. The modem is light, compact, and very unobtrusive to use. I suppose that not many laptop users have a need for a 56K dial-up connection, but if you do, this item appears to be a great buy.

The product performs as advertised. Small and lightweight. The step by step instal instructions however did not correspond with the windows 7 set up and took some individual know how on getting it to connect. Once connected, works great.