Customer Reviews

Starry Night Pro 5.0 Astronomy Software Win/Mac

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I had to jump in and write a review of this product (my first ever on Amazon!) after reading some of the comments on the porduct page. Not sure what happened in the cases of Steve S. and D. Frank but personally I have nothing but good things to say both about the software and the customer service I received.

On the software side, I found that the robust "pro level" functionality not only gave me what I was looking for in terms of features and tools but was also surprisingly easy to use from an interface perspective (not always the case with these sort of feature-rich products). The multimedia tours were a hit with my kids (who have since learned to use the more advanced tools better that me!) and some of the viewing modules (e.g. the horizon panoramas) are so amazing that after using them I think I have finally rid myself of my guilt for not pursuing that astronomy PhD. I did think the joystick feature is still a bit klunky, but overall this is a really well designed and thoughtfully made piece of software.

In terms of customer service, since I have had minimal software issues it has not really come up. The one time I did send an inquiry it was answered promptly and effectively (turned out the minor problem I was experiencing was caused by an OS level setting that I had turned on for another piece of software -- a problem that I was impressed they were able to diagnose).

In summary - this is a great product and a great company. A truly perfect xmas gift for your seriosu astronomy buff pals.

Fun, because you can view the galaxy & beyond from literally any position in space, and in any time (what did the sky look like when you were born? When Ptolemy was alive?), and educational, because these guys aren't dummies throwing together some flashy thing with no science behind it. The product feels like it was made by people who really care about what they're doing. Lots of depth in the information they provide, & connections to professional weather & astronomy sites (e.g. a weather map). I use this at home but I bet teachers would love this.

I'd definitely recommend the Pro product over the others because you can hook up your digital telescope -- a cool & incredibly helpful feature.

Did I mention thoughtful things like "night vision" viewing? And beautiful graphics!

I ordered the download version. After at least 20 attempts at downloading and installing, and repeated suggestions from Imaginova's cutomer service, I finally gave up!

I purchased this product (Starry Night Pro 5.0) after I researched it from [...] website, because my curiosity was tickled after viewing a video on The Bethlehem Star. ([...]) Is it true? Was it a comet or a meteor? Was it a shooting star? Did it really happen? Well, This Astronomy Software can go back into time, around 4,500 years into the past and way into the future with clockwork precision. God has a grand way of letting man know He truly is! Wow, Miraculously Amazing! Well, if I had any doubt by faith???, ( This software; Starry Night Pro 5.0 Vanished that doubt away!!!) Well, mankind always exclaims; God is a myth, or If He really exsist Why can't it be proven scientifically? ( I too have thought in such a way).
In all fairness to the software that I may not demean or degrade it's purpose or worth. You may witness Lunar and Solar eclipses past, present or future, constellations, planets and so much more see website at [...]
P.S.Although this scientific proof was My confirmation through the use of the stars of the universe. I must make sure that all that read this review know that you must believe by faith and faith alone! Not by sight. Romans 10:9
Arturo a.k.a. [...]

I just put in an order for Starry Night Pro v.5 - but wanted you to know that I personally left a message for the company in regards to the negative feedback I reviewed here on Amazon. I was a little nervous about purchasing until I could get some clarity from their staff.

One of their customer service reps called me back in less than 2 hours and discussed each of the points - so I'm at least feeling good that there is a voice on the other line to help me should there be issues when I receive the software. He seemed to believe that those issues have been resolved or unique.

I'll keep you posted. Good luck!

New potential customer, maybe, but if they've got your cash forget customer support, you'll be lucky to ever get a reply. Can't say more, still waiting for a reply to any of my 4 genuinely polite inquiries (only been 1 year). One star is over rated.