Top critical review
3 people found this helpful
Decent Optics - questionable customer service
on June 11, 2014
The Predator Xtreme 10 X 26 binos are a definite improvement over the 20+ year old compacts that I had been carrying. They are clear, bright, and sharp - although I have yet to notice any difference with regards to the "Predator" lens coatings. Overall, I am happy with the quality of the glasses. My only concern to this point, is the complete and utter lack of response from Steiner's customer service. I had a simple question concerning lens covers - so I emailed their customer service. A week goes by, so I email again. Another week, no answer, so I send a message through their Facebook page. I wait. No response so I post on their Facebook page. I wait 30 days with no response and post again. Bottom line - I have absolutely zero confidence in Steiner standing behind their product if they can't muster enough courtesy to respond to a customer's multiple attempts to contact them - it doesn't bode well for what will happen should I ever need warranty work.
The glasses are fine. I've used them for about three months primarily for hunting and scouting and have been pleased. But this is the last Steiner product I will buy.