You may have experienced problem solving as a one step process--do it! But there is more to it than that. For starters, you need to know what the problem really is, what's causing it, and look at new and creative ways of solving it. This guidebook covers these areas, providing you with a corporate-proven step-by-step model that you can use in a group, or on an individual basis, as a guide to solving problems in a systematic manner. It will train you to cover all the bases and help you ensure objectivity. Additionally, it can serve as a tool to help you successfully manage people in a problem solving team.
FREE Two-Day Shipping for students on millions of items. Learn more |
| ||||||||||||
|
There is a newer edition of this item:
|
Book Description
Frequently Bought Together
Editorial Reviews
About the Author
RICHARD Y. CHANG is CEO of Richard Chang Associates, Inc., a diversified performance-improvement firm headquartered in Southern California. He is an internationally recognized management consultant and author or co-author of over twenty-five books on business and personal development. He has served as a judge for the Malcolm Baldrige National Quality Award and as the chair of the board of the American Society for Training and Devlopment. P. KEITH KELLY is an experienced educator, consultant, and management professional. His special areas of expertise encompass strategic planning and analysis, financial management, process improvement, and market research.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
7 of 7 people found the following review helpful:
5.0 out of 5 stars
A pragmatic approach that can help any organization.,
By A Customer
This review is from: Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved (Paperback)
Chang and Kelly have done a wonderful job simplifying a very crucial process in any environment that seeks to improve its operation. The book is short and very directive. I recommend it for any organization that wants to find ways to review its operation and implement changes that will have a positive impact. People are resources and have the ability to share their ideas to make things work more efficiently. I wish more of those contemporary self-help texts would follow this book's example by reducing their 200 to 300 page text to a 104-page workbook process like Chang's and Kelly's. This is a pragmatic approach that can be used immediately by any group.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
Browse and search another edition of this book.
Browse and search another edition of this book.
First Sentence:
Why have a model to follow when trying to solve problems? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
customer service personnel Key Phrases - Capitalized Phrases (CAPs): (learn more)
Action Plan, Questions To Consider, Pareto Chart, Criteria Rating Form, Activity Person New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Why have a model to follow when trying to solve problems? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
customer service personnel Key Phrases - Capitalized Phrases (CAPs): (learn more)
Action Plan, Questions To Consider, Pareto Chart, Criteria Rating Form, Activity Person New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 8
books:
See all 8 books this book cites
7
books
cite this book:
See all 7 books citing this book
- Continuous Improvement Tools (Quality Improvement Series) (Volume 2) by Richard Y. Chang in Back Matter (1), and Back Matter (2)
- Problem Solving (Brooks/Cole One-Unit Series in Precalculus Mathematics) by Karl J. Smith in Back Matter
- Practice of Management (Drucker Series) by Peter F. Drucker on page 45
- The Quality Improvement Series (Practical Guidebook Collection): Continuous Process Improvement by Richard Y. Chang in Back Matter
- Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) by Richard Y. Chang in Back Matter
See all 8 books this book cites
- Capitalizing on Workplace Diversity by Richard Y. Chang in Back Matter (1), and Back Matter (2)
- Meetings That Work!: A Practical Guide to Shorter and More Productive Meetings (Quality Improvement Series) by Richard Y. Chang in Back Matter (1), and Back Matter (2)
- Communicating in a Diverse Workplace: Successful Workplace Communicatuion Techniques (Workplace Diversity Series) by Lillian Kuga in Back Matter (1), and Back Matter (2)
- Satisfying Internal Customers First! by Richard Y. Chang in Back Matter (1), and Back Matter (2)
- Continuous Process Improvement: A Practical Guide (Quality Improvement Series) by Richard Y. Chang on page 104, and page 105
See all 7 books citing this book
What Other Items Do Customers Buy After Viewing This Item?
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product).
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
