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7 of 7 people found the following review helpful:
5.0 out of 5 stars
A pragmatic approach that can help any organization.,
By A Customer
This review is from: Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved (Paperback)
Chang and Kelly have done a wonderful job simplifying a very crucial process in any environment that seeks to improve its operation. The book is short and very directive. I recommend it for any organization that wants to find ways to review its operation and implement changes that will have a positive impact. People are resources and have the ability to share their ideas to make things work more efficiently. I wish more of those contemporary self-help texts would follow this book's example by reducing their 200 to 300 page text to a 104-page workbook process like Chang's and Kelly's. This is a pragmatic approach that can be used immediately by any group.
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Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved by Richard Y. Chang (Paperback - May 25, 1993)
$19.95
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