His straightforward, concisely written manuscript greatly contributes to making this a quick, easy read.
Paul's insight is both the ounce of prevention and the pound of cure - a must read before a "bump" in any relationship is encountered and during conflict resolution.
As a consumer of professional services it provides a winning approach to maintaining a great relationship with me and my company.
A very quick read. Recommended book for a consultant that has very little time to read but needs a refresher on what to be sure to pay attention to when working with a customer and... Read morePublished on September 24, 2012 by Andrew Galbus
Mr. Glen has produced an outstanding guide to managing client conflict. His straightforward, concisely written manuscript greatly contributes to making this a quick, easy read. Read morePublished on July 29, 2012 by Ron Belanger
Once again Paul provides valuable guidance. I've worked as a manager inside organizations and as a consultant to companies. Paul's advice fits both contexts. Read morePublished on July 14, 2012 by Philip G Neufeld