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Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World Paperback – May 25, 2006

ISBN-13: 978-1885228727 ISBN-10: 1885228724 Edition: 1st

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Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World + 35 Dumb Things Well-Intended People Say: Surprising Things We Say That Widen the Diversity Gap + What If?: Short Stories to Spark Diversity Dialogue
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Product Details

  • Paperback: 75 pages
  • Publisher: The Walk the Talk Company; 1 edition (May 25, 2006)
  • Language: English
  • ISBN-10: 1885228724
  • ISBN-13: 978-1885228727
  • Product Dimensions: 8.7 x 5.7 x 0.3 inches
  • Shipping Weight: 2.4 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #72,824 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Leslie Aguilar is a speaker, facilitator, and curriculum developer in the areas of Diversity, Cultural Competence, Communication and Service Success in a Diverse World. She is known for her highly-interactive, thought-provoking, creative yet practical training sessions. As president of International Training and Development, LLC, Leslie has developed three diversity / inclusion instruments: Diversity Competencies Assessment™; Diversity Leadership 360°™ and DiversiScan™: Scanning the Environment for Diversity-Related Issues and Opportunities. She co-authored Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced Service Savvy: Providing Outstanding Service in a Diverse World video-based training program in 2004.

Customer Reviews

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Most Helpful Customer Reviews

6 of 6 people found the following review helpful By Mrs. Geek on January 19, 2007
Format: Paperback Verified Purchase
I am a professional speaker who focuses on diversity, etiquette, and poker. I was considering writing a book dealing with stereotypes and how professionals can blow a business deal by being unwittingly insensitive. Imagine my shock when I read Leslie Aguilar's book. I read it in one sitting. Afterwards, I tore up my notes, outline, interviews... EVERYTHING. I didn't need to write my book. Leslie Aguilar captured all of my concerns and MORE. She offered solutions to assist with gaining perspective. I loved this book. Now, I recommend it to all my workshop attendees. Want to avoid putting your foot in your mouth? Read this book.
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By Carmen Rodriguez on December 19, 2013
Format: Paperback Verified Purchase
I will be using this contents of this book for training. It is a good addition for any diversity class.
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Format: Paperback Verified Purchase
Very easy to read and use the tools as outlined! This book and the tips provided translates well to any organization.
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Format: Paperback Verified Purchase
We used this at my workplace along with the VIDEO. (Brings book to life. You must have the video--compelling and practical!) I personally delivered the trainings to over 750 folks over the course of 6 months. Even though it addresses some of the most difficult situations, it beautifully opens up dialogue that educates everyone in the room. This is a MUST-HAVE for anyone doing diversity training. It's practical--VERY useful! And, get the video!
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