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Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World 1st Edition

3.9 out of 5 stars 8 customer reviews
ISBN-13: 978-1885228727
ISBN-10: 1885228724
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Editorial Reviews

About the Author

Leslie Aguilar is a speaker, facilitator, and curriculum developer in the areas of Diversity, Cultural Competence, Communication and Service Success in a Diverse World. She is known for her highly-interactive, thought-provoking, creative yet practical training sessions. As president of International Training and Development, LLC, Leslie has developed three diversity / inclusion instruments: Diversity Competencies Assessment™; Diversity Leadership 360°™ and DiversiScan™: Scanning the Environment for Diversity-Related Issues and Opportunities. She co-authored Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced Service Savvy: Providing Outstanding Service in a Diverse World video-based training program in 2004.
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Product Details

  • Paperback: 75 pages
  • Publisher: The Walk the Talk Company; 1 edition (May 25, 2006)
  • Language: English
  • ISBN-10: 1885228724
  • ISBN-13: 978-1885228727
  • Product Dimensions: 8.7 x 5.7 x 0.3 inches
  • Shipping Weight: 2.4 ounces (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #330,373 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback Verified Purchase
I am a professional speaker who focuses on diversity, etiquette, and poker. I was considering writing a book dealing with stereotypes and how professionals can blow a business deal by being unwittingly insensitive. Imagine my shock when I read Leslie Aguilar's book. I read it in one sitting. Afterwards, I tore up my notes, outline, interviews... EVERYTHING. I didn't need to write my book. Leslie Aguilar captured all of my concerns and MORE. She offered solutions to assist with gaining perspective. I loved this book. Now, I recommend it to all my workshop attendees. Want to avoid putting your foot in your mouth? Read this book.
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Format: Paperback Verified Purchase
We used this at my workplace along with the VIDEO. (Brings book to life. You must have the video--compelling and practical!) I personally delivered the trainings to over 750 folks over the course of 6 months. Even though it addresses some of the most difficult situations, it beautifully opens up dialogue that educates everyone in the room. This is a MUST-HAVE for anyone doing diversity training. It's practical--VERY useful! And, get the video!
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Format: Kindle Edition Verified Purchase
The book is written in a style which is better suited for diversity conferences. This seems something more for diversity training in the workplace rather than an insight on stereotypes. It is very easy to understand and a bit of common sense. I read it for a grad school paper for
intercultural communication and to be honest it is not really graduate level work. It's a good read for individuals who are unsure of what is appropriate for the work place.
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Format: Paperback
My name is Collette aka Coco Mojo and I purchase books on Amazon.

This small book tells it like it is -- I am not a business person, but on a private one-to-one level, I use this book to try to educate friends and others as to the divisive, damaging effects of gender and racial stereotypes and exclusive language (such as the exclusive use of male pronouns and male terms to describe all of humanity, which includes women BUT YOU WOULD NEVER KNOW IT FROM THE EXCLUSIVE PATRIARCHAL LANGUAGE THAT MOST PEOPLE USE WITHOUT EVEN QUESTIONING IT OR BEING AWARE OF IT! This must end if we are to have a truly egalitarian world where women are perceived as being of equal importance with just as much "visibility" as males. Our culture still tends to treat women as second-class citizens and to otherwise render women invisible.) This small book is non-blaming, simple and straightforward and includes techniques on how to effectively confront sexism, racism, and stereotypes of ALL kinds. A must-read for all those in business and otherwise who want to help create a more just and inclusive world.
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