Most helpful critical review
20 of 21 people found the following review helpful
Image Backup Doesn't Work on Pre-installed System
on August 10, 2005
I purchased this software to do readily-restorable image backups for disaster recovery, if ever necessary. I immediately encountered a problem because the program asked for a 16-digit Product ID and Serial Number of my Windows XP installation CDs. Like many people who have purchased systems (mine is a Compaq Presario), the operating system was pre-installed, and I did not receive any Windows XP installation CDs. The recovery CDs supplied with the system had no Product ID or Serial Number.
E-mail from StumpSoft (which was returned in 24 hours) indicated that this was a common problem -- with Dell, HP (others?) -- major computer distributors. The alternative suggested was a more elaborate restoration process, which would involve my recovery CDs, file backup, and a "system stamp." It was not the one-step disaster restoration that I was looking for. I might say too that this significant limitation was documented neither in the manual nor in the advertising material.
So, I decided to uninstall the software. The uninstall process did not work properly. When I rebooted, Windows was now looking for a missing file for the StumpSoft Update Manager (which supposedly was uninstalled). I was able through Windows Add/Delete Programs to do a "Change," reinsert the StumpSoft CD, and get the missing file back -- fortunately.
I give two stars (instead of one) for the prompt E-mail response with a clear explanation of the situation.