Customer Reviews

StompSoft PC BackUp

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(17)

 

 

This program was difficult to use, with a counter-intuitive user interface, complicated scheduling sequences, and at least on my computer - faulty software altogether. Constant error messages, inability to restore individual files successfully, and time/date stamps that were reading the year 2047, and no way to change that, etc...

I bought this instead of Acronis True Image, because I wanted to save the $15 bucks. I figured as a single-computer, "home" use, I didn't need a program with advanced features.

So. The question is, was the 15 bucks saved worth hours and hours of head-scratching, and months of lacking of true backup protection?

Finally, I bought Acronis True Image Home 10, and set it up and had it running to my needs in under an hour. It works, it's professional-grade. Imagine your HD crashes. Imagine how much time you might have to spend to get up and running again. Is that worth skimping 15 bucks?

This backup software seems to be quite a bit slower than its predecessor (Backup My PC). It took about 5 times as long to backup the same amount of data when I did a benchmark comparision.

I made the mistake of reading online reviews, but not actual user experiences that were posted here and purchased this software. It takes this software literally DAYS to back up a mere 40 gigs. And other users are correct about Stompsoft's absolute travesty of a customer support system both online and on phone. None of my emails have been answered, and I actually stayed on hold for TWO HOURS and got no answer.

It's a shame I can't get my money back. Try Memeo instead.

Downloaded the trial version because of excellent review in Consumer Reports. After 5+ hours of running the backup stopped at 99% complete, which another reviewer also experienced. Had to kill it with task manager, which said it was not responding. Emailed tech support and have not received any response after 24 hours. Both issues raise warning flags with me, given that other options exist. I will delete the product off my system and move on.

This program is not for beginners. It says that it is user friendly, but that is far from the truth. I still don't understand it and I have been in touch with their tech department. I have uninstalled it because I am going to try and find a back-up program that is easy to understand. If I can't I will just do a full recovery again. This back-up is a rip off.

I had the older version (Backup MyPC) which worked OK, but was slow. Updated to the new version (free upgrade). Worked for about 1 month, although was also very slow.

Now it will not run a backup. Every backup is greated with the error "Error in NSEngine Module and locks up at that point.

There is NO support service. Posted to the website 4 times with no response. Called and was on hold for 1/2 hour. The "on-hold" message says to leave a message by pressing *, which does not work.

I am searching for a better solution to backing up, but this is not it. One star is generous, because to get one star the program has to actually work.

DO NOT BUY!

Could not get the product to span disks when I have a lot of files to backup. Submitted tickets online to tech support for a month with NO response. Called corporate office and they said someone would get back to me. Still waiting.

Tried to make the product work on a Windows XP Professional. It did not work. Tried to call Tech. service= was left on line 20 minutes without help 3 times. Called Better Business Bureau in Irvine CA and found out that company has an "F" rating and does NOT respond to.

I will stop payment through my credit card.

The product locked up both the product AND my computer EVERY time I tried to do a back-up. Even when closing all running programs, even though this is supposed to back up even running programs.

STAY AWAY FROM IT.!!!

I sympathize that some people here have had frustration with an aspect of the software, but I honestly have to say that I cannot relate at all to what they're saying. I've been using StompSoft PC BackUp for quite some time now and I've never had a single issue with the software. It does everything it's supposed to and never crashed my system. It does take about five or ten minutes to finish the backup, but I do have a lot of stuff on my computer so I'm not surprised. Based on my personal experience, I would highly recommend using StompSoft's PC BackUp.

Beware that if you do a Disastery Recovery backup and think you can completely restore your computer in the future, StompSoft's PC Backup won't do that. It did not backup my Palm software or my Sierra software or anything else that was in in its own folder in the root directory. When I sent a note to their Help Desk, they were defensive and said that's the way it works. I find it hard to believe that a Disastery Recovery backup won't completely backup your hard drive.