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STONELINE DISHES BY REDFERN INDUSTRIES
on October 23, 2015
Hi everyone! I respect that these dishes work for omelettes however anyone who knows how to cook can cook an omelette without the use of this cookware. My experience is very unpleasant unfortunately and incredibly disappointing not just with the quality of the set which is sub par to anything I have ever used but just as much with customer service and the people who own this product and make lots of money from it. I would never buy from STONE LINE again, as I have had these dishes for the past 18 months and they look like they are 10 yrs old. I paid $900 for the set and was told that it can withstand high heat which it absolutely cannot. You can only bring STONELINE products, pots and pans to maximum of 350C on the stove and oven which is low to medium heat, otherwise it causes fumes which mine is smelling of now. If it overflows there is a staining or a kind of peeling of the material on the outside and inside and there is no way of correcting this, much like aluminum and God only knows how much of that is leaking through, (I have read aluminum causes Alzheimers) although I am not sure what the material is (salesman told me it is stone but stone can cook at high heat since I have a stone pizza cooker) nor did they want to discuss it and kept referring me to the manual, lol. What a joke. The reason I spent so much money is because as I said, I was told about high heat and that it can withstand high heat all day if necessary thereby convincing me to invest in the whole set among other things. Unfortunately even complaining profusely to the customer service, manager, and Paula Redfern, owner did absolutely nothing and in addition completely ignored my requests. I was even hung up on by the secretary/assistant to the manger of customer service. The warranty has no meaning whatsoever because they state in the papers, they warranty the pots for 5 years; regardless that it states that and they sell you on it, they DO NOT! They refused to replace the pots on the grounds that I should have read the manual and not listened to the sales person which is seriously hysterical. I am ashamed to say this is a Canadian company owned Paula Redfern and can only wonder what she herself has in her own kitchen which is probably state of the art since we are shammed into the sub dishes she promotes. I Also have to mention its amazing that I paid $900 with 25% off and that still was 2.5 X the price here on Amazon. So, don't buy this at the Home Shows since it is so much more, and there are review out there saying how wonderful these dishes are but STONELINE pots and pans are not and I hope don't prove to be dangerous in cooking with them.