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Strategic Business Letters and E-mail Paperback – October 20, 2004

ISBN-13: 004-6442448338 ISBN-10: 0618448330 Edition: 1st

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Product Details

  • Paperback: 374 pages
  • Publisher: Houghton Mifflin; 1 edition (October 20, 2004)
  • Language: English
  • ISBN-10: 0618448330
  • ISBN-13: 978-0618448333
  • Product Dimensions: 9 x 6 x 0.9 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #63,009 in Books (See Top 100 in Books)
  • Due to this item's unusual size or weight, it requires special handling and will ship separately from other items in your order. Read More

Editorial Reviews

From Booklist

This excellent resource has as its foundation the fact that businesses stand to lose billions of dollars because of the poor business writing generated within their offices. In a handsomely laid-out format, the author "walks you through" her program for making sure you and yours write business letters (which here include letters, faxes, e-mail messages, and memos) that help put your best business foot forward. Her program encompasses a six-step process, from basic groundwork to proofreading; her approachable style and common sense are evident in her list of 10 reasons letters fail to do the job as well as her specific information on credit-card collection and placing orders. This is a book that is not only easy to comprehend but also easy to adapt to one's own business needs. It is advisable to purchase one copy to circulate and a second copy for librarians' immediate reference use. Brad Hooper
Copyright © American Library Association. All rights reserved

About the Author

SHERYL LINDSELL-ROBERTS runs business-writing and e-mail seminars throughout the country and is the author of twenty-three books, including the popular Strategic Business Letters and E-mail, Mastering Computer Typing, Revised Edition, and 135 Tips for Writing Successful Business Documents.

Customer Reviews

4.7 out of 5 stars
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Most Helpful Customer Reviews

19 of 19 people found the following review helpful By Nese ISIK on August 9, 2007
Format: Paperback Verified Purchase
I had always procrastinated writing business letters(letters, faxes, e-mail messages) especially the important ones, thinking I could never write well enough to explain my ideas.
Now I have a concrete 6-step process + several examples which lead me to write what i want in the best way.
" in a well-written & well-formatted document:
the subject line tells the story & mentions the keyword
there's plenty of white space that provides a resting place for your eyes
Paragraphs are short & reliable
Sentences are short, simple & easy to read
Key info pops out without your having to read the entire message
Headlines direct your eye to key pieces of information
Critical information is numbered for easy reading "
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13 of 15 people found the following review helpful By Midwest Book Review on March 5, 2005
Format: Paperback
Tired of developing perfect business letter and email models, only to lose them in the morass of inbox materials? Frustrated about imparting the right tone and point in a business letter? Use Sheryl Lindsell-Roberts' Strategic Business Letters And E-Mail's series of sequencing steps to write a draft, design for visual impact, and create a winning letter model which can be used as a proven template of success. Letters are grouped by subject such as Customer Relations or Media Relations, and outline just why some messages succeed while others fail.
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4 of 4 people found the following review helpful By Robert R. Schier on January 16, 2013
Format: Paperback Verified Purchase
I purchased this book to use it as a reference. The information I have look for has been available and very helpful
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4 of 4 people found the following review helpful By Pen Name on January 10, 2013
Format: Paperback Verified Purchase
For anyone who frequently sends business emails or letters this is a must have, includes a lot of helpful hints.
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2 of 2 people found the following review helpful By Mongo Ose on May 28, 2009
Format: Paperback Verified Purchase
Excellent information on how to create more powerful action oriented correspondence. It makes an excellent holiday gift for those verbose coworkers in the office that send too many meaningless emails.
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2 of 2 people found the following review helpful By Amazon Customer on July 20, 2008
Format: Paperback Verified Purchase
I always try to improve my writing skills and this book aids in that. I will recommend this book to anyone.
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More About the Author

SHERYL LINDSELL-ROBERTS runs business-writing and e-mail seminars throughout the country and is the author of twenty-three books, including the popular Strategic Business Letters and E-mail, Mastering Computer Typing, Revised Edition, and 135 Tips for Writing Successful Business Documents.
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