Working on quality initiatives that are not tied into the organization's strategic plan will lead to wasted effort and a lack of focus. On the other hand, strategic planning that is not grounded in quality principles could become a mere exercise that lacks the continuous review, measurement, and improvement of a quality focus.
In Strategic Planning in Healthcare: Building a Quality-Based Plan Step by Step, you will learn how to create and implement a strategic plan in healthcare organizations that fully integrates quality principles such as: customer focus, empowerment, systems approach, measurement, and continuous improvement.
The author presents a four-phase model for quality-based strategic planning that incorporates a systems perspective. This model avoids redundant parallel organizational activities.
Special Feature: This book contains three in-depth case studies - Optima Health, Sisters of Charity of the Incarnate Word Health Care System, and Walter Reed Army Medical Center.
