Customer Reviews

Strathwood St. Thomas Cast Aluminum Swivel Dining Arm Chair, Set of 2

5 star:		(18)
4 star:		(18)
3 star:		(5)
2 star:		(4)
1 star:		(3)

 

 

I have been in search for comfortable outdoor chairs for a very long time and I'm happy to say I've found them! The swivel/rock action is very smooth, the cushion is very thick, and if your having concerns about no back cushion, don't worry, it doesn't need one. I enjoyed these so much I just ordered a second set. Highly recommend.

I ordered two sets of these chairs. One set clearly had been a return. It was not properly packaged and as a result was damaged in shipping.

- The rocking motion on multiple chairs is loud and very rough.
- Multiple chairs did not lock to the frame with the base when assembled. This means that if you pick up the chair, the base falls off. This appears to have been because it was taken apart to return.
- As with C. Houston, one chair the parts did not line up to allow one chair to be assembled.

The manufacturer is hard to reach. I filled out a form on their website and it took 6 days to get a response. I've called multiple times and reached no one. It appears there are no replacement parts available for these chairs at this time.

If you ever need a replacement part, you might be out of luck. I am also very disappointed that Amazon would sell a returned product as new, especially without fixing the defects and repackaging it properly.

We purchased these chairs along with the round table, ice bucket side table, fire pit and Strathwood lounger, all of them came very quickly and well packaged ( a little too well, it took a while to strip them of the foam packaging, but not complaining.) The only complaint are the cushions, they are not covered so you can throw them in the wash, so protect them as soon as you get them as they WILL get dirty. The color is a light tan and gets fingerprints very easily. But all in all a very nice set. PS> Amazon is really smart, they advertised these on sale at 199. which is what we bought them for originally, then jacked the price up $80 when they started to sell, if fact the whole set went up, We decided to get 2 more after receiving them becuase of the quality and had to pay the increase just 1 week later. Just do your research if they haven't sold out already or wait for the new set, they always come out with a new design, put them in your shopping cart and wait! Thanks

I have just purchased these chairs and arrived fedex. Initially, looking at the poor shape of the box, I thought there would be problems. The chairs come in two pieces, easy enough to assemble...but the box was broken and looked like it had been taped enough from a previous return? and I was missing a couple pieces from the assembly set. After a quick trip to lowes (only $2.00) I discovered that the planks didn't line up to the both holes, so I had to disassemble their original screw ins, and re-do. What a hassle. But otherwise, after that...they are a nice set of chairs.

I just finished putting one set together. They're very well made, classy, elegant, functional and they can take a load (if you have a heavier person). They're wide and big and comfortable. I would have given them 5-stars, but one chair from the second set had a broken back, so I have to re-package the set of chairs to send off for another replacement set. Other than that (the hassle of re-packaging and returning), these chairs are absolutely beautiful. They look very lovely with the matching Dining Table.

The chairs are very nice, with nice plump cushions. We were disappointed when plate pieces were missing from one of the chair parts pack. We tried getting the pieces sent to us, but Amazon said they could only replace the chairs, not the parts, and we'd need to contact the company for parts. Amazon was great: they would have taken these back and sent new ones if we wanted, but they had no more of the exact chair. The company said there was a cease (?) in the chair production and the parts were not available. There were no chairs to be found. We would be put on a waiting list for the parts. We still have not received the parts, even though I notice the chairs are available again. We had someone fabricate the pieces we needed, since they were a fairly simple design. The chairs were very sturdy, but we were just a bit disappointed in the swivel mechanism: there was a bit of play in it, so the chairs kind of flopped a bit (slid slightly when you sat in them). Nothing egregious, but not "tight as a drum". Overall, we like them and may even consider more to match. They are a good bargain when comparing prices to others.

I have the Bainbridge table and bought these chairs to go with it this year.
The finish looks so much cheaper than the Bainbridge. I am keeping the chairs but
I like the Bainbridge finish with matte coppery tones much much better than these glossy silver colored dots.

I ususlly do not bother with these things ,but my wife and I spent a lot of time shoping to out door furniture. I have to say the quality of the constructions of the Strathwood products compares with furntiure we saw to 2 - 3 times the price. We are very pleased with our purchase and would recomend to anyone.

First of all, we purchased 3 sets of these chairs and had to return 1 set. The set that we returned had a bent seat frame; chipped paint; an unwelded chair arm that would have attached to the back of the chair; missing parts for assembly; and the cushions were stained very badly. We sent them back on a Monday and received the new set the next day. No problem with returns. However, we are much disappointed in that these chairs are NOT "cast" aluminum--they are hollow. They do rock and swivel, which is what we were looking for and a nice feature, but seem to want to tip to the side easily. No where does it say what the weight capacity is either--I contacted the company through email about this prior to purchasing and still haven't heard a reply. A few, probably 3 out of the 6, cushions have stains on them that I haven't been able to remove. They're small so I can live with them. They appear to be oil-based from packaging with the chairs, so that is a little disappointing for being new. I would have preferred a darker color of cushion as well. I did spray the cushions with a water and stain proofing spray to hopefully extend the life. We are keeping all of the chairs, but aren't 100% satisfied with the quality.

We just purchased this fire pit set with 4 swivel chairs and many of the chairs have broken glides on the bottom. We have tried to contact the company for replacement by phone and e-mail and we have yet to receive a response either way. Very dissappointed with the customer service. The set itself is very nice and we are very happy with the quality so far, we will see how it holds up over time.