Most helpful critical review
68 of 72 people found the following review helpful
on July 18, 2012
I love the product that is advertised and was running out, so I ordered from this vendor. At the time, they had a picture of the Eye Concentrate for Wrinkles, and their description was that it was the "NEW" formula, so I ordered it. When it arrived, it was not the same product as advertised. It was the "Eye Cream", which is a different product. I contacted them and they basically called me a liar and wouldn't refund my money. I could not believe how disrespectful they were and how poorly they treat their customers. Customer Service is sorely lacking with this company. However, Amazon was GREAT, as usual. I filed a claim and they refunded my money entirely, including shipping.
Tucini has since changed their picture, now showing the "Eye Cream" product that they send you, but still advertising it as the "Eye Concentrate for Wrinkles." The Eye Cream that I received was not the "NEW" formula as promised; it was the old formula, c2008. So, beware of what you are getting.
Kudos to Amazon for having GREAT customer service and treating their customers with respect. I will continue to order from Amazon with confidence. But this vendor deserves to be shown the door.