This text starts with a fundamental introduction to continuous improvement and provides an overview of the quality improvement theory, methods, and basic tools. It also provides clear guidelines that can be immediately applied to improve leadership, decision-making and problem-resolution skills.
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2 of 3 people found the following review helpful:
5.0 out of 5 stars
Success Trought Quality,
This review is from: Success Through Quality: Support Guide for the Journey to Continuous Improvement (Paperback)
As a professional in quality improvement with 15 years of experience, I think I can say that this is perhaps the best book I've ever read to explain the field I work in. Consistent with the principles of Lean Management, it is short, simple and yet remarkably insightful, putting the ideas of Taylor, Ford, Shewhart, Deming, Juran, Ohno, Shingo etc into an easily accessible framework, stressing the points of seeing quality improvement as both an art (the importance vision) and science (how to use statistics). The most remarkable aspect of the book, however, is perhaps the integrity of the writer and how he focuses on the importance of self-improvement for the quality manager (process improver, action researcher, ...) as a strategy for improving the total organization. In this aspect, Clark tries to bridge self-improvement literature, such as "The seven habits of highly effective people", with the statistical methods of Donald Wheeler and others. Most quality managers want others to improve their processes, but often forget to eat their own medicine. Not so with Clark. His examples include personal examples of how he uses SQC for improving family finances, how he and his son improve basket ball scores, before he scales to the macro perspective of how these methods could and should be applied on the national and international level. It is a remarkable practical and visionary book.
5.0 out of 5 stars
Excellent introductory book to Quality,
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This review is from: Success Through Quality: Support Guide for the Journey to Continuous Improvement (Paperback)
This book is the kind of which when you start reading you don't stop until you finish it out. It reads like an interesting well done story.
The Author has been able to nicely incorporate and stress the people factor and importance in quality success. I would highly recommend it to any person interested in an introductory book to quality. For me it worth every penny paid in it and more!
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Inside This Book
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First Sentence:
Quality is an ideal that is difficult to define. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
scatter diagram showing, moving range, reducing variation, missed questions, range graph Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, United States, Edwards Deming, Department of Commerce, Kaoru Ishikawa, Massachusetts Institute of Technology, Joiner Associates, Out of the Crisis, Systems Inc New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Quality is an ideal that is difficult to define. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
scatter diagram showing, moving range, reducing variation, missed questions, range graph Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, United States, Edwards Deming, Department of Commerce, Kaoru Ishikawa, Massachusetts Institute of Technology, Joiner Associates, Out of the Crisis, Systems Inc New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
3
books
cite this book:
- Reducing Process Variation: Using the DOTSTAR Problem-Solving Strategy. by Davis R. Bothe on page 65
- TQM: Text with Cases, Third Edition by John S Oakland in Back Matter
- Oakland on Quality Management, Third Edition by John S Oakland in Index
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