This text reveals how some of Europe's best known companies - most of them winners of the European Quality Award - set about planning and implementing their own TQM programmes. In each case the story is told by someone intimately involved with the implementation, and the companies include: Hewlett Packard, KLM, IBM, Rank Xerox, TNT Express, SGS Thomson, and Texas Instruments. The book is further supplemented by an opening chapter by Professor Zink, in which he outlines the underlying concepts of TQM and describes the European model.
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Book Description
Editorial Reviews
From the Publisher
This book reveals how some of the best known companies set about planning and implementing their own TQM programmes. In each case the story is told by someone intimately involved with the implementation and together they provide a unique insight into the entire process. The companies include Hewlett Packard, KLM, IBM, Rank Xerox, Texas Instruments, TNT Express and SGS Thomson.
--This text refers to an out of print or unavailable edition of this title.
About the Author
The Editor Professor Klaus J Zink is one of Germany’s leading exponents of TQM. In addition to occupying the Chair in Industrial Management at the University of Kaiserslautern, he is CEO of a successful consulting company and the author of more than 150 books or articles on management and technology. Since 1992 Professor Zink has served on the jury of the European Quality Award and he is actively involved in the TQM movement at both national and international levels.
--This text refers to an out of print or unavailable edition of this title.
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Most Helpful Customer Reviews
4.0 out of 5 stars
Aah! another good book in TQM series,
By A Customer
This review is from: Successful TQM: Inside Stories from European Quality Award Winners (Paperback)
THIS IS REALLY GOOD BOOK WITH REFERENCE TO THE CONTENTS AND ESPICALLY THE CONTENTS THAT ARE COVERED. BEHIND, MALCOM BALRIDGE NATIONAL QUALITY AWARD, EQA HAS ALSO SPECIAL SIGNIFICANCE, AND ESPIICALLY THE EDITOR HAS REVEALED ALL THE POSSIBLE FACTS BEHIND THIS AWARD AND WINNERS IN THIS REGARD. I CONGRATULATE THE AUTHOR FOR THE INTEREST, DEVOTION, AND HARD WORK HE DID.`
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