Most helpful critical review
1 of 1 people found the following review helpful
When working, this monitor was great.
on February 25, 2015
When working, this monitor was great. It had good range, no white noise interference, and we good picture on the monitor. However, the battery died after only 3 months. When I called the Summer Infant, I gave them both the product name and the item number of the battery I needed replaced. I was excited when they assured me that they would send a replacement battery to me for free. When the replacement battery arrived, 10 days later, I was disappointed to see that they sent me the incorrect battery. After a second call and another 10 days, they sent me the correct replacement battery. Even with the new battery, the monitor would routinely fail to charge when plugged into the adapter. Every time I wanted to charge the monitor, I would have to unplug the adapter from the wall, take the battery out of the monitor, and reassemble. Not very convenient. Finally, just after the 1 year warranty ended, my monitor broke for good. I am now researching video monitor but will stay away from Summer Infant due to its low quality products and poor customer service.