Customer Reviews

Sunbeam 2369 Stand Mixer, Chrome

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On the plus side, this mixer comes with chrome beaters and dough hooks, and 2 stainless steel mixing bowls. However, if you grew up with a Sunbeam mixer and still think they're a solid piece of kitchen equipment, you're in for a major disappointment. It looks great in the picture, but the "chrome case" is just thin chrome-colored plastic, not unlike that used in model car kits. I used this less than a dozen times and now the beaters won't stay in. Apparently, the retainer for the beaters is plastic and broken. If it breaks so easily mixing cakes and cookies, I'm glad I didn't try making bread dough. The main reason I like the Sunbeam design is because the beaters are off-set to the side, when mixing in the large bowl. Anyone who's used a Kitchenaid, knows how awkward it can be to add ingredients to its bowl. While Sunbeam has offered to replace the mixer, they won't tell me if the retainer for the beaters will be plastic again. If it is, be sure to look for a Sunbeam mixer on the Amazon auctions.

The mixer motor and beaters work fine. I selected this model because it has metal fittings where the beaters insert into the motor. That is a good feature.
The weak point of this mixer is the plastic base. It has a convenient feature of separating so you can store it easier, but the latch that releases the motor head from the base has a high-pressure spring that presses against a plastic plate inside the neck of the base. That plastic plate breaks within a few months causing the release latch to fall inside the body of the base. Without the base, the motor unit is useless. Sunbeam will not replace just the base. You have to go through a 3-5 month return process to get a replacement while the warranty is in force. This has happened twice within the last year.
If they would just replace that plastic plate with a metal plate that is formed to the inside of the base's neck, the pressure would be distributed over the whole neck of the base and it wouldn't break. But they don't seem to want to make that $2.00 improvement.