Received my first blanket, plugged it in and it did not work, the controller just blinked and the blanket never turned on. Returned the blanket and received a second one and the same thing happened again....controller blinked, blanket never turned on. I called customer service to ask for a third replacement, they told me I could not get another one because they are having problems with this product. Would have been nice if they told me that before I ordered it. Very disappointed, I was looking forward to getting cozy with this cute, fuzzy pink blanket!