Most helpful critical review
46 of 46 people found the following review helpful
on January 11, 2007
We bought this blanket for our teenage daughter in Feb 2006. It worked well for the remainder of the winter, but when she turned it on for the first time this year, it didn't work. The control seems to be fine, and we checked all the connections, but the blanket barely produces any heat. We plan to contact Sunbeam's customer service to get a replacement under warranty.
Based on our experience, I would be hesitant to recommend this blanket.
UPDATE March 17, 2007 - We contacted Sunbeam customer service and were told to send them the blanket and control. They promised to test it and repair/replace it under warranty. We sent everything to them, and approximately 1 month later it was returned to us. They had replaced the control with a unit that contained the latest firmware. The blanket now works perfectly.
Other than taking a little longer than we had expected, I have to say that Sunbeam definitely stood behind their product and satisfied their customer. Therefore, I've increased my rating from 2 to 4 stars.
UPDATE February 9 2008 - Stupid blanket!! When my daughter turned it on for the first time this winter, same old problem ... it didn't get warm. Whatever the Sunbeam people fixed or replaced didn't last too long. So, we had to buy her a new blanket for Christmas, and IT ISN'T A SUNBEAM!
My rating has dropped back to 1 star.