Top critical review
205 people found this helpful
Great customer service; software had major problems - since fixed
on July 17, 2009
When I first installed Vipre, I was very impressed. It installed smoothly and ran with low memory. It did an excellent job with automatic updates and scans.
About a week after I installed it, Vipre prompted me that it had found a deep threat virus and needed me to reboot in order to completely clean the computer. I followed the instructions and could not get the system to reboot. I kept getitng the "blue screen of death."
I went through several diaganostics, bios checks, etc. Bottom line was that I could access the hard drive and it's files (and was able to rescue them), but I could not get it to boot to Windows. Even when I reordered the BIOS to boot from the CD ROM (to use the Windows XP Install disk), it gave me a "Windows cannot locate a hard drive."
I called Vipre (Sunbelt) and spoke with a very nice technician who told me that this is a "known problem" and that Vipre sometimes attacks a system file that is valid but acting in an abnormal way. He sent me some file links that would/should help in getting the hard drive and CPU to communicate.
I then spoke with the Geek Squad (since I couldn't even get on email at that point) and had several diagnostics run. Bottom line - I had to replace the hard drive.
I have since spoke with Sunbelt and the same technician who originally helped me. He was very nice, but explained that they do not reimburse for damage caused by their software. This did not make me happy as I have now spent $300 to replace the hard drive, not to mention the time wasted on a large consulting project I was working on as it took about a week to get it all worked out.
8/3/09 - EDITED REVIEW: I have spoken with the CEO of Sunbelt and they have fully reimbursed the cost of the repairs and have commented, both here and to me directly, that the problem that I encountered has been fixed in the current release of the software.
I am SUPER impressed with this company and, with their excellent customer service, have revised my review. It really is an excellent product and this company truly stands behind their products.