Customer Reviews

Suncast SMT200B Hose Hideaway with Smart Trak Hose Guide

5 star:		(13)
4 star:		(9)
3 star:		(8)
2 star:		(5)
1 star:		(11)

 

 

I did a lot of research before purchasing this product, although, I already have an older model which I love. I still wanted to make certain that this was the best value available in it's product line. It was replacing an unenclosed and "non-hose guide" model which was a pain in my side. It does not require any assembly, works perfectly as advertised, seems quite well built, has the Smart Trak Hose Guide and is very easy for my wife to reel in the entire length of hose with ease. This is a definite buy if you are looking for this type of product. And, the price is very reasonable after having looked carefully online and in brick and mortar stores such as Home Depot and Lowe's. In summary, value, quality, no assembly, ease of use, priced right and makes life easier make this a must buy.

Remember the Water Wiggle toy from the 70s that chased kids around the backyard with a insane spray of water? In the first week of use the input feed coupling on the side of the box came apart from the box. Plugged the coupling back in, but continues to come out. The problem appears that the design of the coupling is such that it will not handle the pressure if there is a cut-off on the hose. So when I turn off the water when I move from one area to another, the coupling cannot handle the pressure and shoots off, spraying water all over the box, patio, furniture... Looking at the coupling appears it just has a flimsy plastic notch to hold onto the box - very poor design. Returned box for a refund as this appears to be a design defect inherent in all boxes. Too bad, nice concept. Also the Suncast web site has no useful info on products. :-( Sigh, can someone please make a product that doesn't come apart under normal use?

This hose reel rolls up the garden reel nice but as soon as I shut the water off at the nozzel which pressurizes the hose the main connection on the hose reel pops out and just sprays water over the side of the house. I called Suncast customer support and got voice mail that said it was no longer accepting mesages the mailbox was full. I think I'll return it and try something else.

I have owned 3 Suncast hose reels. All of them have failed within 3 years. The problem is a design defect of the rotary coupling. The coupling is made from cheap plastic that is a pressure fit, not a mechanical attachment of any kind. Eventually the rotary coupling fails, spraying water in all directions. I have not been able to find replacement parts.

As with all of these plastic reels, the fitting that is on the reel that the primary hose feeds into splits and sprays water out constantly unless the valve is shut off.

The reel pulls in the hose very evenly and effectively. Its also pretty easy.

The other problem is that unless you fasten it to something or put heavy rocks on top, it will likely just fall over when you're pulling your hose out.

This would be a 10 if the parts that mattered were metal and didn't break, and if it didn't fall over when you pulled your hose.

The unit stores and reels a 100 ft hose very easily. However, the feed hose occasionally pops off and floods the area around the box. I contacted suncast by email and they quickly sent a replacement part at no charge. Some dis/assembly work is needed to change the part.

Can't stand this thing--it tips over if you pull the hose out over half way and the lid flys off even with the slightest breeze. It also seems to attract flies. Not worth the money

Like every other cheap plastic hose caddy I've owned in the past, this one leaked. Plastic hose fitting threads are doomed to leak sooner or later. I'm done wasting my money on them. Time to look for a more expensive, better-working brand.

I bought this box about 8 months ago and it worked fine for most of that time. The box does tip over sometimes when your pulling the hose out and you get 1/2 the hose out. The box also has to sit perfectly level or the plastic twists and the lid won't close tightly. Also, the wind up reel and automatic winder sometimes get out of sync, which causes you to move the spindle to a place where the unit will work properly again. The worst thing about this box is that the spindle the hose wraps around is made of plastic and will break, as mine did, rendering the box useless. $[...] bucks, down the drain! Get a metal hose winder or a more sturdy one than this piece of junk!

Excellent replacement for the steel hose reel I had attached to my shed..after 4 years the reel controls (the key to these things) froze up and rusted on me..even though I took precaution in the winter to protect it...since this reel is plastic...and that has it's own problems...what I found bad immediately was the "leader hose" they include...it did everything it's not suppose to..after 15 minutes I replaced it with one of my old ones I had and it worked perfectly. The Hideaway will walk on you...it's a 100 ft of hose you're pulling...so I made some adjustsments for that..it reels back the hose very nicely...I won't go into in this review, but my adjustments, plus MY leader hose have turned this into a really nice hose connection reel for me and my wife. Glad I got it...but I knew I'd have to make adjustments and I did.