Customer Reviews

Suncast STA100 Side Tracker 100-Foot Wall-Mount Hose Reel

5 star:		(7)
4 star:		(7)
3 star:		(7)
2 star:		(7)
1 star:		(11)

 

 

not a good buy. the plastic connection between the main hose and the wheel typically leaks and when you really try and screw it down, the plastic threads tear. go metal if possible.

I wish Amazon, Lowe's, Meijer's and the other chains would carry all steel reels with brass fittings and a quality baked enamel finish. My parent's steel reel lasted 20+ years. The threaded plastic connector failed on my reel and now water sprays in all directions. I can't find a steel model anywhere, including the internet. Will probably revert to a simple wall mounted hose hanger.

Product works fine no trouble with it the first year, this spring the first time I turned on the water it leaked like a down pour. The rubber O rings had dried out. No problem I thought right. Just run over to the hardware or Home Depot and pick up two .20 cent O rings. Ha I have been to Home Depot, hardware stores, auto parts, plumbing supply ect. No one has the .20 cent O rings to fix this product. So you have a big leak or go buy a new hose reel !

First off, the mounting hardware was totally inadequate, it just pulled out of the wall until I reinstalled with much bigger screws. The problem is a single screw at the top holds most of the weight. Once I got that fixed, the reel leaked some, which wasn't a big deal.

Then after only 3 months, the reel literally fell apart, the plastic breaking from the weight of the hose. The hose was 100 ft. 5/8 in., exactly what it is supposed to hold. The warranty only covers replacement, but why would I want another piece of junk?

The fatal flaw with the design of this hose reel is that it can not support the weight of a 100' hose full of water. The first problem was that the wheel part wanted to separate from the spindle due to the weight of hose. Finally the part you screw to the wall gave way and broke in half after about a year. This is a waste of money - anything plastic is essentially junk. I have now replaced it with a full metal version from another maker that was about three times the price. It looks like it will work forever. Also, this reel BARELY is able to hold 100ft of 5/8" hose. It is probably more suited for 50 or 75ft. If I had it to do all over again, I would have purchased a quality reel the first time.

Since I wanted a sleek and inexpensive side mounted garden hose reel, I bought this Suncast model. At first it appeared to work well, but revealed its underlying structural weakness over not much time and sun exposure. Its plastic hub/axle is too thin and weak to hold even 75 feet of 5/8 inch hose. Within 9 months time, I ended up replacing this entire unit twice and even got a free replacement hub from Suncast on attempt #3. There is NO WAY you will be able to fit 100 feet of 5/8 inch hose on this reel because my 75 feet of hose was almost spilling over! The hose connection within the reel developed a fierce squirting leak due to the Boa effect. You should not reel in the hose with the pressure turned off. Otherwise when you turn the pressure back on with the hose reeled in, the hose will act like a Boa and constrict the hose reel apart along with crushing and crimping the hose connection within the reel. While I am sure the Boa effect occurs with other hose reels too, I am convinced that a metal reel/wheel will be needed to last over time. I am not going to waste anymore time trying to make plastic work. You get what you pay for.

3 , all broken with in 1 year use each time. Do not buy this, cheap plastic will crack at the mount every time.

I just returned the first one of these I purchased from Amazon because it arrived in a crushed box and was warped. When I got home from the post office I saw that the replacement one had arrived. The box was crushed even worse than the first one, and the reel had stains on it. It appears to be a return. Since the reel is less warped than the first one, and since it is such a pain to ship it back, I probably will keep this one. But due to such lousy shipping I certainly will look at Amazon's competitors when I order my next item.

I've used this product before and love it. The only reason I'm giving a 3 is because Amazon ships in original manufacturers box, which is flimsy. My item arrived crushed and the reel was warped (must have been a heavy item). I am returning it and have asked Amazon to please package it better. Let's see how the next one arrives. Again, other than the packaging, this item works fine.

The second unit came in manufacturers package again, but this time the shipper must have paid attention as to not lay anything on top of it. It's been several months now and it is performing better than the other reel I have that costs me twice as much. A must have.

I OWN A SUNCAST 1OO. I HAVE OWNED IT FOR ABOUT EIGHT YEARS. IT IS SUPER HANDY FOR STRINGING OUT THE HOSE WHERE A LOT OF HOSE IS REQUIRED TO BE FED OUT. I HAVE HAD A PROBLEM IN THAT THE PLASTIC FITTING THAT ROTATES ON THE WATER 'SNOUT' CRACKED AND AFTER A WHILE THE 'O' RINGS GET LOOSE AND ALLOW THE WATER TO LEAK PROFUSELY WHEN THE WATER IS TURNED ON. THAT HAS BEEN BOTHERSOME , BUT WHEN IT WAS NEW IT WAS A GEM. ONE OTHER CAUTION:MAKE SURE THE WHEEL IS FASTENED SECURELY TO THE HOUSE SIDING OR WHATEVER SO THAT THE WHEEL DOESN'T WOBBLE WHEN YOU REEL IN THE HOSE.