Customer Reviews

Suncast TWM200 Hosehandler 225-Foot Wall-Mount Hose Reel

5 star:		(6)
4 star:		(5)
3 star:		(3)
2 star:		(4)
1 star:		(13)

 

 

Stay away from this one! It's of extremely poor quality and not very sturdy. The sides of the reel warped within 24 hours of exposure to the afternoon sun, and the hose guide split the first time I used the reel. One positive thing, though; the water supply tube doesn't leak.

These hose reels don't appear to be very well made. The hose guide is more trouble than it's worth. It needs a bottom support to be of much use. These are for very light use. I doubt they will last me one season in my yard.

The unit is very poorly made, came apart three times in the first month of use. The hose guide has totally fallen apart and the guides simply fell out of the unit. Installed as per instructions after I purchase the necessary bolts which do not come with the unit however it is very wobbly at best. Unless you are installing it on a brick wall you need to take care that the mounting holes are 15" apart not 16" to fit normal stud location. I will be replacing it with a Rapid Reel or similar unit.

I have been using it infrequently for about a month now and my comment is that it is bad. The build quality is low, it broke after several uses. Really unreliable. The hose guide is useless.

Very disappointed.

Don't buy it, seriously.

Poorly designed crank handle flimsy and weak broke under normal gentle use

I purchased this hose reel after relocating my hose bib made our side-winding real impractical. Big mistake and will be attempting to return it to Home Depot.

1) One of the snap-fit pieces never fully "clicked" (it was part of the center spool). This may not have been a problem in and of itself, but it was bothersome nonetheless.

2) It was very difficult to mark the hole locations. Directions said to use the back of the unit as a template, but it was nearly impossible to fit a pencil through the cramped spaces from which to access the mounting holes. On top of that, it was SO FLIMSY that it twisted and bent, making it difficult to rely on it being in place when attempting to mark the holes. I eventually made a cardboard template, which was difficult given the pencil issue.

3) It is IMPOSSIBLE to tighten the screws after mounting - no wrench or screwdriver could fit into the spaces you have.

4) I have vinyl on top of wood lap siding. The lap siding is sufficient to mount the screws. And despite (3), above, I got the screws nice and tight so that the unit was VERY SNUG after mounting it. Yet what happened the first time I attached a hose and began to wind it? It came lose from the wall on the first crank. Despite it being impossible to have the screws any tighter.

Very, VERY poor design for something that is under this kind of stress. I'm taking it back tonight.

To be succinct:

1. Gave the product two chances.

2. Product failed in less than two years both times

3. Hose "Guide" didn't work on either. Removed them

4. Attachment to brick wall couldn't be tightened in place--no access. As result, was loose and would come off wall on upstroke of retrieval.

5. Connection of retriever wheel to reel failed making retrieval a manual task.

6. Lessen finally learned. Ordered aluminum reel. We'll see.

7. "No Stars" wasn't an option or I would have chosen that one.

I had one of these at my old house and liked it. The guide binds up a lot, but it never leaked and wound easily. It was exposed to lots of So Cal sun and didn't warp or crack in 2 years.

I am replacing my old unit only because i wore it out after five years in the Florida Sunshine. Will try another one. Can't delive the Texas review that his is a bad purchase.

This is probably my 3rd Suncast unit and they seem to hold up 5 to 6 years for me. My current one is 4 years old and the water inlet tube just broke which is why I'm here checking the current price of new ones. If I was in a hurry I would go to Sears and pick one up for $30 but it seems they have a 5 year warranty so I went to the Suncast website and ordered a replacement part at no charge, not even for shipping. Most complaints are probably due to how the unit is assembled, mostly by snapping parts together without the need for hardware. Convenient design but not as sturdy as more expensive metal reels. I've anchored two short pieces of 2x4 studs to a brick wall and then mounted the unit to the studs which is why I keep buying this unit, my mounting points are already there and it would be a pain to install a different brand.