Customer Reviews

Sunpentown IM-100 Portable Ice Maker

5 star:		(6)
4 star:		(1)
3 star:		(2)
2 star:		(2)
1 star:		(6)

 

 

I had this product for 5 weeks and it has officially stopped functioning. Trying to get customer assistance from Sunpentown is worse than pulling teeth. I do not recommend this product.

received item damaged and defective. the item clearly looked like it was refurbished. although only the outer box was damaged the interior was filthy and used. it ran for 10 mins and then stopped working. manufacturer did not deny it was refurbished, they just said to send it back for a replacement. very questionable practice. I don't have the time to deal with this type of issue. very disappointed and upset with this low quality ice maker purchase.

I DO NOT recommend this item to ANYONE! It was sent to me NOT working and now they won't refund my money, they want to send me a new one! No thank you. Company is horrible to deal with and attitude is terrible too! Buyer BEWARE!!!!!!!!!

I actually have been running this model 24x7 for over a year.
No problems or issues whatsoever. I do not use tapwater however - either bottled water or brita filtered water. The ice cubes taste better that way.

This is my first portable icemaker, but it has worked great fo me. Sure, you have to run lemon juice through it at first and toss out the first few batches of ice to avoid poor tasting cubes, but it has performed well up to this point. This icemaker had the best customer satisfaction rating of any of the icemakers in this price range, and I would buy it again. It Makes quality ice fast!

I purchased this item last year. The first one wasn't even completely assembled. The water leaked out all over the counter and floor. My husband took it apart and the hoses weren't attached. It made ice once and I returned my new unit to Sunpentown for another. That one worked for several months without a problem. Then the "needs water" light kept coming on and it would not make ice. I did just read on another site review that if you tip it backwards, sometimes that will help. They should enclose that info in the instructions. I finally gave it away on freecycle. I love the concept of this appliance, but would like to find one that worked without have to do rocket surgery.

Don't waste your money, please. It did make ice for a few months, noisey and kept me busy unloading it to the freezer, but after a few months, it started making a loud buzzing noise, and getting hot where the motor area was. Then I only would use it if I was nearby, didn't trust it, didn't want a fire. I could turn it off and back on and sometimes the buzzing would stop, but never completely. We finally put it on a dolly and took it outside, where it is getting snowed on, and rained on until it gets taken to the dump. Save your money for a new fridge with ice maker or buy bags of ice for about $2-3 per bag. To ship to somewhere for service too expensive, too heavy, not worth the trouble.

I bought this ice maker for my boyfriend's boat for Christmas. It worked for about 30 minutes and kept saying "add water" when it was full. I called the customer service line the first few days and got nothing, not even a voice mail. I tried again a few days later and spoke with a very nice customer service rep who is sending a new unit. Seems the freeon or something was inoperable. The exchange process has been easy so far. I hope the new one works better and produces more ice than troubles :)

The Ice Maker worked for about 3 months and then just quit.
The manual is poorly written and incomplete.
I recommend you do not buy this unit.

My husband and I live in Arizona and temps are abovt 100 degrees for about three months straight. After lugging bags of ice from Wal-Mart we bought our SPT unit. We have had it three years; it has run all day, every day since we received it and just now needs replacing because of a plastic part, not the compressor. We will try to fix it, but are willingly ordering another because we can't face the summer without it!
Jacque in AZ