Top critical review
245 of 254 people found this helpful
SAVE YOUR MONEY!!!
on February 26, 2010
I purchased one of these humidifiers last winter. At first, I loved it so much I ordered 2 more for my kids. We used them for 3 months and then put them away when we shut down the heater for the season. This winter, however, we've had nothing but problems. The first one started leaking water . (I suggest putting the unit in a shallow container if you have nice furniture, as this happens quite often.) The units were still under warranty so I contacted the company. They tried everything possible to persuade me from returning it. Their solutions to fix the unit were as follows: Clean the unit with lemon juice, only use distilled water, and empty the unit when not in use. I already do all of these things, but I have no idea how that will "repair" a leak. The unit leak so much that it stopped working. I spend $10 to return the unit. A week later someone from the company called to say there was nothing wrong with it so they were sending it back without doing any repairs. Needless to say, since they didn't bother fixing or replacing it, the unit still leaks water and doesn't produce mist.
When the first one broke, I started using one of the others I had. But after just one month of use, that one no longer produces mist. And now the third unit just started leaking water. I'm really screwed now because at this point all 3 units are out of warranty.
Initially, I spent over $150 on the three units I bought. I can't believe Sunpentown refused to do anything about the defective one I sent back. You think they would've replaced it just to keep a good customer. Take my advice: SAVE YOUR MONEY!!! THIS UNIT IS NOT WORTH THE MONEY...AND SUNPENTOWN DOES NOT HONOR THEIR WARRANTY!!!