Customer Reviews

Sunpentown UF-311S Energy Star 3-Cubic-Foot Upright Freezer, Stainless

5 star:		(2)
4 star:		(2)
3 star:		(1)
2 star:		(1)
1 star:		(2)

 

 

This freezer is having trouble keeping things properly frozen. I have removed any items that may be placed in there long-term, as I am worried about its occasional and sudden defrosting. Not sure if I have a lemon or if all have this problem. Also, accumulates a lot of ice.

After reading all the reviews, decided to take a change on this little freezer. Just needed something to supplement my home freezer. And the more packed a freezer is, the more efficiently it runs. So didn't want anything too big. At this point, I am pleased with the freezer. I read several reviews where the freezer arrived damaged. Amazon is now packing the freezer in its box into another box with corner guards. Very well protected. Also, once you get the inner box that holds the freezer out , it is slit all the way around near the bottom to simply lift the box off. I felt Amazon was taking pains for the item to arrive unblemished, and then to make it easy on the consumer. I am keeping the freezer in my utility room which is not heated or cooled but is part of the house right off the kitchen. It is quite cool out there right now, and I have the freezer on the coldest setting to keep everything frozen. I am wondering if it will make a difference once the utility is much hotter in the summer. The 4 stars is for that reason; I am having to use the coldest setting to keep everything frozen.

I ordered this to freeze and store my wife's breast milk. It worked for 2 months and then one day we checked and the freezer was not working and all the breast milk was thawed. The freezer made noise as it usually does but nothing was kept cold even at the highest cooling setting. This happened just after the return policy expired.

I had one of these for about 2-3 years and then it died. Perhaps I'm expecting too much for the price. It was OK, needed one manual defrost over that period. Had to be careful to make sure the door was closed otherwise would defrost on its own. I'm trying a different brand now (Avanti VM301W) to see if it lasts longer.

I read the other reviews and frankly, I am not sure where the negative comments are coming from. I bought this item 2 years ago. It was a demo/floor model and the last one in stock at Frye's Electronics in Dallas. I paid a whopping $ 149.00 for it. The best money I have ever spent! I was living in an apartment with a very small freezer space on the refrigerator and did not have a lot of room for a big freezer so this was perfect! Very quiet. Keeps everything frozen and even makes ice in a very short time. Frost build-up? Almost non existent. I had it over a year before I needed to defrost it. Perphaps the negative comments are coming from people who are not truly using it to store extra items, but are in fact "fanning" the door by opening it frequently? I would highly recommend to anyone else. Oh, and it's appearance is very nice as well. Living in an apartment, it was in a corner of my dining room and several people thought it was a classy little wine refrigerator, lol

The freezer has been running with no problems for a couple months....quiet to the point that i hardly hear or notice and it keeps the things you store in it frozen.

Product arrived in additional outer box and was easy to remove. Freezer itself is perfect for small places and does not take as much room as a chest freezer. However, you can probably purchase a 5 cubic foot chest freezer for similar price which will allow for more storage space.

Nice compact unit but forget the warranty! AND MINE DIDN'T LAST 12 MONTHS!

PROS:

The compact design of the Sunpentown uf310 upright freezer is great and the four racks make using a pleasure. It fit the space I had for a small freezer almost perfectly. Flush handle grips on a reversible door, nothing protruding to get snagged or broken.

It is very easy to organize and access. It is quiet and takes very little space. The manual defrost isn't all that bad. It defrosts quickly and is fairly easy to clean up the water. With normal use seems like I could get by with defrosting the unit about every 6 months or so. I defrosted after the first 6 or 7 months of use as the drawers were getting tight from frost buildup.

CONS:

The real problem came after 11 months of use when the unit failed to maintain freezing temperature. Went from 0 degrees to 40 degrees overnight! The shocker and real eye opener came when I found out ALL WARRANTY REPAIR REQUIRES PREPAID SHIPPING to INDRUSTRIAL CITY, CALIFORNIA. Packing was also at my expense! The company refused to even provide packing material.

UPS will ship the unit at about half the original purchase price (depending on your location). I paid $85 plus the expense of packing materials, another $20+ and I considered this cheap! I found shopping around helpful as both shipping and packing rates vary considerably by UPS Stores. One wanted over $200 to ship plus another $110 to pack the freezer.

Sunpentown International just doesn't provide ANY assistance in warranty returns which can make the warranty a very expensive item if used! Better to assume there is no warranty! Glad I was in Texas and not Maine for this deal! IF WARRANTY WORK IS NEEDED IT IS CHEAPER to BUY A NEW FREEZER.

Has a warranty that can become a liability! Consider the unit a one year throwaway unless you are close to their office in Calif.!

The Sunpentown uf310 also claims to be 3.1 cu. ft. but that is the measurement of the entire unit plus compressor!

The freezer was well packed. Seems to be working well so far. I like that it is energy star rated. Would like a light and front not back control.Good for freezer surplus from kitchen.