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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded Paperback – May 4, 2009


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Super Service:  Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded + Customer Service Training 101: Quick and Easy Techniques That Get Great Results + Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
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Product Details

  • Paperback: 240 pages
  • Publisher: McGraw-Hill; 2 edition (May 4, 2009)
  • Language: English
  • ISBN-10: 0071625798
  • ISBN-13: 978-0071625791
  • Product Dimensions: 9.2 x 7.3 x 0.6 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #713,322 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.

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Customer Reviews

4.4 out of 5 stars
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Most Helpful Customer Reviews

3 of 3 people found the following review helpful By V. MERCHENT on April 10, 2011
Format: Paperback Verified Purchase
This book was the required textbook for a college Customer Service class that I am taking. The book is an easy easy read. It is well organized and contains many examples and tips.
I would recommend this book to anyone entering into a customer service occupation or job.
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2 of 2 people found the following review helpful By Lilia on December 29, 2010
Format: Paperback
I loved this book! I had to read it and analyze it for my class as i am currently enrolled in a business management program. It makes me look back at all my mistakes as a server. I have always given great customer service, since I know what it's like to be in the recieving end of terrible service; this book, however, has given me a whole new perspective on my daily activities and the way i treat people. At work, I am polite becuase it is my job. At home though, im the complete opposite. It has made me a more positive person, who compliments people and myself. If you want to brush up on your customer service skills, this book is guaranteed to make you look at things differently!
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1 of 1 people found the following review helpful By TriumphGal on June 23, 2013
Format: Paperback Verified Purchase
Went to a seminar and this book was recommended. After a series of angry people at work ended up generating a service complaint, I bought this to find other ways to deal with hostile "customers" at work. I have the kind of job where people I meet are generally in crisis, and if I do my job right, I will not see them again. It isn't a position where you are trying to get repeat "customers" but I was still able to learn ways of working with people to make it possible for them to leave in a less stressed mode than when they came in.
So far, service complaints are down.
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1 of 1 people found the following review helpful By Lisa A Walker on February 24, 2013
Format: Paperback Verified Purchase
This item was as described. It arrived as promised and was in great condition. Gave it as a gift. Thank you.
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