Super Service and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $18.95
  • Save: $1.89 (10%)
FREE Shipping on orders over $35.
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
Super Service: Seven Key... has been added to your Cart
FREE Shipping on orders over $35.
Used: Very Good | Details
Sold by BarryBookstore
Condition: Used: Very Good
Comment: Covers, front and back, are in very good condition, outer edges and corners of both covers lifting/curling up by 1/4", otherwise some minor scuffing/denting/creasing along the edges and corners. Spine and binding are tight, book lays flat. Hand-written notes/answers to pages 29, 31, 36, 38, 44, 117, 127, and 131, otherwise pages are clean, uncreased and unmarked.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded Paperback – May 25, 2009


See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle
"Please retry"
Paperback
"Please retry"
$17.06
$5.00 $2.53

Frequently Bought Together

Super Service:  Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded + Customer Service Training 101: Quick and Easy Techniques That Get Great Results + Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Price for all three: $42.64

Buy the selected items together

NO_CONTENT_IN_FEATURE

Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Paperback: 240 pages
  • Publisher: McGraw-Hill; 2 edition (May 25, 2009)
  • Language: English
  • ISBN-10: 0071625798
  • ISBN-13: 978-0071625791
  • Product Dimensions: 9.3 x 7.3 x 0.5 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #896,513 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

4.4 out of 5 stars
Share your thoughts with other customers

Most Helpful Customer Reviews

3 of 3 people found the following review helpful By V. MERCHENT on April 10, 2011
Format: Paperback Verified Purchase
This book was the required textbook for a college Customer Service class that I am taking. The book is an easy easy read. It is well organized and contains many examples and tips.
I would recommend this book to anyone entering into a customer service occupation or job.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Lilia on December 29, 2010
Format: Paperback
I loved this book! I had to read it and analyze it for my class as i am currently enrolled in a business management program. It makes me look back at all my mistakes as a server. I have always given great customer service, since I know what it's like to be in the recieving end of terrible service; this book, however, has given me a whole new perspective on my daily activities and the way i treat people. At work, I am polite becuase it is my job. At home though, im the complete opposite. It has made me a more positive person, who compliments people and myself. If you want to brush up on your customer service skills, this book is guaranteed to make you look at things differently!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By TriumphGal on June 23, 2013
Format: Paperback Verified Purchase
Went to a seminar and this book was recommended. After a series of angry people at work ended up generating a service complaint, I bought this to find other ways to deal with hostile "customers" at work. I have the kind of job where people I meet are generally in crisis, and if I do my job right, I will not see them again. It isn't a position where you are trying to get repeat "customers" but I was still able to learn ways of working with people to make it possible for them to leave in a less stressed mode than when they came in.
So far, service complaints are down.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By Lisa A Walker on February 24, 2013
Format: Paperback Verified Purchase
This item was as described. It arrived as promised and was in great condition. Gave it as a gift. Thank you.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again