Customer Reviews

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

5 star:		(9)
4 star:		(4)
3 star:		(0)
2 star:		(2)
1 star:		(0)

 

 

Super Service is a great book for people who work on the front line like me. It is about not taking things personally and not being at the affect of the customer. When I give great customer service--I am the one who gets to feel good at the end of the day. The fact that the customer goes away feeling satisfied is just an added bonus. I've noticed that a lot of people in customer service positions act like they don't want to be there--like they are victims or something. Super Service reminds me that great service begins and ends with me. After all--if it's not about me--then who is it about?

Val and Jeff Gee bring their extensive experience in employee training to a simple, yet effective book version of the training sessions they designed for top corporations. They offer seven critical ideas - keys - to providing outstanding customer service. Each one builds upon the premise and actions of the previous one, making these lessons sensible, precise, and natural to put into practice. The book illustrates each key with anecdotes, case histories, boxed lists, cartoons, and exercises. This creates an interactive learning experience. Nicely written in an upbeat, conversational style, it does not talk down to the reader or take the tone of a cold, authoritarian "employee manual." Neither is it condescending by being overly simplified in thought or tone. We [...] recommend this book to anyone whose position involves serving customers, or supervising those who do.

I do a lot of human resources training in my work, and have recommended this book to numerous organizations. It is well written, and makes its points clearly and without unnecessary theorizing. I also have never before seen customer service presented from the perspective that the server isn't doing it for the customer or the company, but for their own sense of excellence and satisfaction.

I'm an independent consultant who was in a group who heard you talk about Super Service. I was sitting there listening and thinking,YES!!! this is how I am. YES!!! this is what I believe. YES!!! this is how I treat my customers. YES!!! they must be very happy with me. BUUUTTT...you got me thinking that I better find out if that's really the case--so as I was sitting there I decided to create a client survey. Thanks for the inspiration. I bought your book, and it is fabulous.

I work as a manager and after reading this book I have a new outlook on how to motivate me and my team. This book gives hands-on advice that I can put to use not only at work but in my personal life too. I never realized that everyone who is not me is my customer! This book is for everyone who wants to improve their business and personal life.

Super Service is one of the rare books on this subject that delivers what it promises. Val Gee and Jeff Gee know their stuff and communicate it with real style and enthusiasm. Moreover the tips are practical easy to implement and inspirational.

This is a great book for all customer sservice reps. Here is what I especially loved: I am not alone. Many people across America feel as I do. It makes me feel better about all the people I have to deal with!

Whether you are customer service provider, trainer, manager, or business owner this book is a good introduction for you in customer service. Easy to read with highlight points for trainers. [...]

If you're looking for a book with basic, useful, down to earth customer service advice, you should look at this one. It's a veteran and it's written by customer service veterans who know their business. This book is a fast reading one but it has a lot of punch for the price.

They start by talking about Service. Not customer service but the true meaning of service, that is, helping others. They help us understand right away, we're all here to help others.

The authors have sprinkled this book liberally with "how-to" items so you can put their suggestions to work right away. I love this! They also cover the important subject of how we can keep ourselves motivated to serve others well all the time.

Because it's a book on customer service basics, you'll find there here. Sections on attitude, understanding customers, how to reach agreement and communications. They also cover the issues of stress (and how to avoid burnout) and working with angry customers.

This is a valuable book for anyone who wants to deliver better service to their customers or who manages people who work directly with customers.

If you are a basic customer service person, not much experience, it's a good guide. I was looking for more depth for some research I was doing. Not a bad book, it just did not fit my needs.