Top critical review
14 of 14 people found this helpful
WASTE OF MONEY
on January 27, 2013
I purchased THREE of these toothbrush systems as Christmas gifts for my three adult children. (2011) The first one stopped working at six months. The next one at ten months, the next at 12 months! They give you a year to replace. So the first one I sent back (my expense) and we're waiting. However, when I called the company to replace the second and third one, I never got a person at customer service. You are told to leave a message, which I did and they NEVER call you back. I really thought the company, VB Beauty had gone out of business. From time to time I would try the number only to get the same recording. So now it is January and my one year warranty is up. All of a sudden I finally get someone on the phone. They don't want to know anything. My twelve months are up and they can't do a thing. I told them it is the SAME problem with all three, the battery will not keep the charge. You can charge for days, but as you use it, it dies. So buy a different brand because this one does not hold up.