Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies [Paperback]

Dan W Blacharski (Author)

Book Description

Publication Date: January 30, 2006

This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement. These concepts and skills can be applied immediately. This book is a ready- made, in-house training workshop and step-by-step manual for creating superior customer service in an ever-competitive business environment. Learn from successful companies what works and what doesn’t to help keep customers racing back to your business.

Editorial Reviews

Review

"...blends time-tested principles with innovative new ideas that will dramatically improve your customers’ experience." --Cynthia A. Runnells, Director; BlackBird Media, Inc.

About the Author

Dan Blacharski has been a professional writer and online entrepreneur for over 15 years. He has written four books and ghost-written several others; has produced thousands of print and online features, articles and columns; and has helped many Internet companies refine their messaging. A refugee from Silicon Valley, he was there during the "dotcom boom," witnessing first-hand the incredible rise and fall of countless empires, and gaining insight into what makes a new-era Internet company succeed or fail. He worked directly with many of these companies, helping them to refine their messaging. Two of his own entrepreneurial dotcom ventures are the Five Buck Boutique (www.fivebuckboutique), an online same-price store; and We Know The Answers (www.weknowtheanswers.com), an advertiser-supported online informational site. He currently lives in South Bend, Indiana with his lovely wife Charoenkwan; but having never gotten quite used to the frigid midwest, they spend their winters in Bangkok.

Product Details

• Paperback: 288 pages
• Publisher: Atlantic Publishing Company (January 30, 2006)
• Language: English
• ISBN-10: 0910627525
• ISBN-13: 978-0910627528
• Product Dimensions: 9 x 6.1 x 0.7 inches
• Shipping Weight: 0.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.6 out of 5 stars  See all reviews (9 customer reviews)
• Amazon Best Sellers Rank: #947,971 in Books (See Top 100 in Books)

More About the Author

I am a full-time, work-at-home writer, and I live in South Bend, Indiana with my wife Charoenkwan, and our Boston Terrier, Pladook. We enjoy going to Bangkok every winter to escape the cold, returning to the Midwest only after the tulips are in bloom. Besides the books listed here, I also have written a novel, titled "Siamese Dreams," which I have entered in the Amazon.com novelist contest.

Customer Reviews

Most Helpful Customer Reviews

3 of 4 people found the following review helpful:

5.0 out of 5 stars An Essential Read for Business Owners, November 1, 2006

By 

G. Ochs - See all my reviews
(REAL NAME)   

This review is from: Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies (Paperback)

Author Dan Blacharski has done it well. He's written a book about one facet of business that has not been dealt with much recently, despite its critical importance to business success. Blacharski discusses all aspects of customer service for both web-based and conventional businesses, and he defines guidelines for establishing a business whose employees have the "customer service mindset" that, undoubtedly, leads to increased sales and profitability.

This book is chock full of advice and specific steps and procedures to follow to create a customer service-oriented environment that will set a business apart from the competition. It is an excellent treatment of the subject and will be invaluable to business owners, customer service managers and personnel, and sales personnel.

When you pick up this book, jump right to "The Ten Commandments of Customer Service for Managers" and "The Ten Commandments of Customer Service for Employees" (pages 252-254), read them, and then start at the beginning.

1.0 out of 5 stars Bogus Book Reviews Exposed, November 15, 2011

By 

texasaggie "texasaggie" (college station, tx USA) - See all my reviews

This review is from: Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies (Paperback)

I have not and will not read this book b/c of all the bogus book reviews. Please notice how every 5- Star review shares the same pattern: time frame when written (August - December 2006), the author's other book reviews were also written in the same time frame, every reviewer appears to read the same books (including those unrelated to customer service), etc.

I am very disappointed Amazon does not have more safeguards to prevent deceptive practices like this from occuring. What really makes me mad is how many books I've purchased in the past that received glowing reviews, but were absolutely terrible. Now I make it a point to do more research before purchasing any book or product. Buyer Beware!!!

2 of 4 people found the following review helpful:

5.0 out of 5 stars The title to have for improved customer service, October 2, 2006

By 

Rebecca Lanham (Florida, USA) - See all my reviews

This review is from: Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies (Paperback)

If you are looking for tips on how to keep customers once they have walked through your door (or wandered onto your website), this book may be just the thing you are looking for. This nicely done, 280+ page book has very short, easy to digest sections within each chapter. Whether you are looking for the customer service "Golden Rule" or looking to keep your website user-friendly, you will find how to do that in this selection.

In addition to a very extensive table of contents, this book has several numbered and bulleted lists that are wonderful resources for business owners. If a question arises about customer service, it is simple to find the answer! From questions to ask on an online survey to hints on how to motivate your staff, these lists are easy to read and understand - therefore they will be much easier to implement!

This title would be appropriate on any business owners' shelf - whether being utilized for a storefront or an online business.