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4 Reviews
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Excellent reference book for customer service and how this creates value,
By Online Buyer (USA) - See all my reviews
This review is from: Superior Customer Value in the New Economy: Concepts and Cases, Second Edition (Hardcover)
I purchased this book as a classroom requirement for my MBA program. I found this book extremely easy to read with a wealth of information. Offering many examples, it is easy to see how the companies listed incorporated different strategies and policies to improve customer service and ultimately add value for the customer, the company and other shareholders. I found myself using this book as a reference source for research papers written for other classes taken later on in the program. This book is an excellent resource for any future business manager.
0 of 1 people found the following review helpful:
5.0 out of 5 stars
Great condition,
This review is from: Superior Customer Value in the New Economy: Concepts and Cases, Second Edition (Hardcover)
I was impressed with the condiition of this book, due to it was "used". I love you amazon!!
1 of 3 people found the following review helpful:
5.0 out of 5 stars
Excelent service,
This review is from: Superior Customer Value in the New Economy: Concepts and Cases, Second Edition (Hardcover)
I was very impress with the time frame I receive my book. I would recommend this seller to everyone.
0 of 2 people found the following review helpful:
5.0 out of 5 stars
Superior Customer Value in the New Economy: Concepts and Cases, Second Edition,
By
This review is from: Superior Customer Value in the New Economy: Concepts and Cases, Second Edition (Hardcover)
Very nice book :)
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Superior Customer Value in the New Economy: Concepts and Cases, Second Edition by William C. Johnson (Hardcover - May 27, 2004)
$67.95 $58.99
In Stock | |
 
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