Supervision: Diversity and Teams in the Workplace [Hardcover]

W. Richard Plunkett (Author)

Book Description

ISBN-10: 0134379551 | ISBN-13: 978-0134379555 | Publication Date: August 7, 1995 | Edition: 8

Using a practical approach, this supervision text explores the basic principles of management - planning, organizing, staffing, leading, and controlling people and operations - and their application to actual on-the-job situations. Talking to students as one supervisor to another, avoiding confusing jargon, and providing detailed cases to which students can relate, it discusses the specific tools supervision in detail - explaining which tool is right for each task. Contemporary in focus, it places special emphasis on developing strong interpersonal skills and on supervising a diverse workforce and teams.

Editorial Reviews

From the Publisher

Using a very practical, "how to" approach, this leading text in the field of supervision explores the basic principles of management -- planning, organizing, staffing, leading, and controlling people and operations -- and their application to actual on -the-job situations. Talking to students as one supervisor to another, avoiding confusing jargon, and providing detailed cases to which students can relate, it discusses the specific tools of supervision in detail -- explaining which tool is right for each task. Contemporary in focus, it places special emphasis on developing strong interpersonal skills and on supervising a diverse workforce and teams.

From the Back Cover

Key Benefit: A must-have survival guide for today's supervisors and managers, this #1 "how-to" book on supervision explores the basic principles of management - planning, organizing, staffing, leading, and controlling people and operations - with a strong emphasis on their application to real on-the-job situations. Key Topics: Discusses specific supervisory tools in detail, the development of strong interpersonal skills, and how to effectively supervise a diverse workforce and teams. Explains management principles and theories -- then translates these concepts into practical tools that can be used in actual on-the-job management situations. Integrates teamwork, quality and ethical themes throughout and looks at reengineering, diversity and international applications in each chapter. Offers over 100 new examples from dozens of well-known U.S. and international companies, plus all-new case studies. Now discusses executing supervisory functions with and through teams; security; the Internet; reengineering concepts; stretch goals, scoreboarding for results; changing leadership styles, and much more. Market: For professionals in business administration. Many more real-world examples and all-new cases -- adds 100+ , including American Airlines, (20 new companies in the first two chapters alone!); plus presents two brand-new cases in each chapter that focus on both real and fictitious companies.Consistently parallels textual concepts with practical applications that students will relate to. Ex.___Expanded & updated discussions.. Ex.___Stimulating, practical approach.Two-color format & realistic photographs.Offers students a more visually pleasing two-color format to maximize the effect on all visuals, heading icons, and marginal notes; also includes three to five photos per chapter that illustrate more realistic applications of the major concepts. Ex.___Gives students many tools for review, study preparation, and further learning. Ex___CONTENTS1. The Supervisor's Special Role.2. You and Your Future.3. Management Concepts.4. Management Functions.5. Communications.6. Managing Change and Stress.7. Human Motivation.8. Building Relationships with Individuals.9. Supervising Groups.10. Leadership and Management Styles.11. Selection and Orientation.12. Training.13. The Appraisal Process.14. Discipline.15. Complaints, Grievances, and the Union.16. Security, Safety, and Health.© 2000, 656 pp., Cloth0-13-096006-39600F-2UB0202:SupervisionBM0711:Supervision (Two-Year/Vo-Tech)BM0101:Principles of ManagementCourse Guide PageSUPPLEMENTSInstructor's Manual with Test Item File and Solutions Manual (0-13-022044-2); (2204D-2)WIN PH Test Manager (0-13-022043-4); (2204C-4)JWA Video Offerthese six programs tie directly into major topics discussed in the text and come under the headings: Why Value Diversity?; Understanding Our Biases and Assumptions; Sexual Harassment; Managing a Diverse Work Force: Recruitment and Interviewing; Managing a Diverse Workforce: Helping New Employees Feel Valued; Managing a Diverse Work Force: Meeting the Challenge.OTHER TITLES OF INTERESTPLEASE PROVIDE ISBN, AUTHOR, and TITLE --This text refers to an alternate Hardcover edition.

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Product Details

• Hardcover: 624 pages
• Publisher: Allyn & Bacon; 8 edition (August 7, 1995)
• Language: English
• ISBN-10: 0134379551
• ISBN-13: 978-0134379555
• Product Dimensions: 10.5 x 8.2 x 1.2 inches
• Shipping Weight: 2.8 pounds
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #7,114,955 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

4.0 out of 5 stars This authors clinical experstise is unrivaled., January 23, 1999

By 

[e-mail] or Dan Dillon (Sacramento, California U.S.A.) - See all my reviews

This review is from: Supervision: Diversity and Teams in the Workplace (Hardcover)

As a front line supervisor with twenty years experiance under my belt I am very impressed with the authors ability to teach several new and effective people skills in every chapter. I have enjoyed several management texts in the past dozen years and found valuable tools in each and everyone. Whether it was "Reinventing the Warehouse" or "The Goal" these large scope versions of the self help books of the seventies all seem to fall victim to the same flaw as thier predacessors. While technically adept, they all start with the assumption the clay of human flesh with has no self determination. No sense of "Natural Law" that is searching for expression in a positive direction. When one of these very talented authors reaches outside of thier technical area and embraces a more holistic approach they will strike gold. Maybe Plunkett is just the guy to do it. in any case it was a superb effort, for what it was.