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Supervision in the Hospitality Industry Hardcover – December 6, 2011

ISBN-13: 978-1118071786 ISBN-10: 1118071786 Edition: 7th

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Product Details

  • Hardcover: 528 pages
  • Publisher: Wiley; 7 edition (December 6, 2011)
  • Language: English
  • ISBN-10: 1118071786
  • ISBN-13: 978-1118071786
  • Product Dimensions: 7.8 x 1 x 9.5 inches
  • Shipping Weight: 2.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #93,120 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

A Road Map to Being a Successful Manager in the Foodservice and Lodging Industries

The hospitality industry is founded on the quality of service produced by its employees, and it is the people supervising these employees who hold the keys to the operation’s success. By providing fundamental and comprehensive information on the various elements of a supervisor’s role, this updated Seventh Edition of Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, and decision-making skills required to manage a workforce to profitable results.

Practical, concrete, and results-oriented, Supervision in the Hospitality Industry, Seventh Edition spotlights real-life solutions to everyday challenges. With applicable concepts, theories, and principles, supervisors and leaders can meet the demands of today’s rapidly advancing hospitality industry. Along with new industry examples, profiles, key word definitions, and web-based activities, the Seventh Edition has also been restructured into four parts:

  • Supervision: Two new chapters on supervisory management and leadership, and new sections on supervisory communication and effective goal-setting.
  • Equal Opportunity, Diversity, Recruiting, and Performance Standards: Expanded coverage of multiculturalism in the workplace, and added discussion of social media hiring and recruiting.
  • Creating a Positive Work Environment: New sections on leadership behaviors, team building, training programs, and conflict in the workplace.
  • Maintaining High Performance: A New chapter on supervisory delegation.

Discover your own unique management style by mastering the basic principles and utilizing the creative problem-solving methods presented in this revamped Supervision in the Hospitality Industry, Seventh Edition. 

About the Author

John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.

Customer Reviews

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Most Helpful Customer Reviews

By game player on October 10, 2014
Format: Hardcover Verified Purchase
I really like this book. It is well written and very comprehensive. I plan to keep this book for future reference as I pursue my career in the hospitality industry.
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0 of 1 people found the following review helpful By Tina Wallin on January 16, 2014
Format: Hardcover Verified Purchase
This book was purchased for my daughters culinary classes in college, she has no complaints about them, it is what she needed.
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0 of 1 people found the following review helpful By Bre on June 23, 2013
Format: Hardcover Verified Purchase
The book I ordered came quickly, and in great condition. It was so easy to order and the price was excellent, compared to buying it the college bookstore. It saved me a lot of time and money.
I would definetly recommend Amazon for future orders. The book was excellent, it 's an easy read and a great instructional tool for anyone in the hospitality business.
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