From the Back Cover
A Road Map to Being a Successful Manager in the Foodservice and Lodging Industries
The hospitality industry is founded on the quality of service produced by its employees, and it is the people supervising these employees who hold the keys to the operation’s success. By providing fundamental and comprehensive information on the various elements of a supervisor’s role, this updated Seventh Edition of Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, and decision-making skills required to manage a workforce to profitable results.
Practical, concrete, and results-oriented, Supervision in the Hospitality Industry, Seventh Edition spotlights real-life solutions to everyday challenges. With applicable concepts, theories, and principles, supervisors and leaders can meet the demands of today’s rapidly advancing hospitality industry. Along with new industry examples, profiles, key word definitions, and web-based activities, the Seventh Edition has also been restructured into four parts:
Supervision: Two new chapters on supervisory management and leadership, and new sections on supervisory communication and effective goal-setting.
Equal Opportunity, Diversity, Recruiting, and Performance Standards: Expanded coverage of multiculturalism in the workplace, and added discussion of social media hiring and recruiting.
Creating a Positive Work Environment: New sections on leadership behaviors, team building, training programs, and conflict in the workplace.
Maintaining High Performance: A New chapter on supervisory delegation.
Discover your own unique management style by mastering the basic principles and utilizing the creative problem-solving methods presented in this revamped Supervision in the Hospitality Industry, Seventh Edition.
About the Author
John R. Walker, DBA, CHA, FMP,
is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.