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Editorial Reviews
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Finally, an easy-to-read, easy-to-understand book that everyone can relate to. What a great coaching tool!" -- Julie D’Angelo, Divisional Vice President of Human Resources, JoS A. Bank Clothiers, Inc.
Practical, people-pleasing advice from the always-entertaining Anne.: -- Melody Treece Vargas, About.com Retail Industry
Product Description
Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders, front line managers, and hourly employees will find insights in this book that can positively affect productivity, customer relations, and bottom-line profits. • What are the three worst words
Finally, an easy-to-read, easy-to-understand book that everyone can relate to. What a great coaching tool!" -- Julie D’Angelo, Divisional Vice President of Human Resources, JoS A. Bank Clothiers, Inc.
Practical, people-pleasing advice from the always-entertaining Anne.: -- Melody Treece Vargas, About.com Retail Industry
Product Description
Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders, front line managers, and hourly employees will find insights in this book that can positively affect productivity, customer relations, and bottom-line profits. • What are the three worst words
an employee can say to a customer? • What is the alternative to "voice mail jail" and why is it important that you know? • What is the difference between efficient
and fast service?
See all Editorial Reviews
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25% buy How to Become a Mystery Shopper, The Only Book You'll Ever Need, Expanded & Updated Second Edition $14.96 |
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22% buy Mystery Shopper's Manual, 6th Edition $16.47 |
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22% buy Mystery Shopping Made Simple $11.66 |
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17% buy Mystery Shopping: Get Paid to Shop $50.00 |
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