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Survival of the Smartest: Managing Information for Rapid Action and World-Class Performance
 
 
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Survival of the Smartest: Managing Information for Rapid Action and World-Class Performance [Hardcover]

Johannes Ziegler (Author)
4.8 out of 5 stars  See all reviews (12 customer reviews)

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Book Description

0471295604 978-0471295600 February 22, 1999 1
Drawing on the innovative concept of Organizational IQ and a study of companies in seventeen countries, Survival of the Smartest charts a course for managers to follow into the twenty first century.

At the heart of the book is the authors' assessment tool of an organization's future health, which they call Organizational IQ. It measures a company's ability to quickly process information and make effective decisions. As industry clockspeeds accelerate everywhere, a high IQ has become a prerequisite for survival. Low IQ companies that the authors studied, on the other hand, have already vanished.

Case studies form Hewlett-Packard, British Petroleum, Sun Microsystems and Chrysler, among others, illustrate how companies can improve their Organizational IQ. How did Hewlett-Packard become the dominant player in printing? How did British Petroleum transform itself from a stodgy behemoth into the most agile and competitive player in the oil industry? How did Chrysler rise from the brink of bankruptcy to become the auto industry's prized asset?

In these companies, technology by itself only played a secondary role: to be successful, the entire organization had to become smarter. The authors show how key strategic decisions turned around these companies' Organizational IQ-and with it, their fortunes. A detailed company case study takes you in slow motion through the different steps you can take to improve the IQ or you own organization.

Survival of the Smartest offers a rare blend of a coherent framework, in-depth company case studies, a sound research base, and a detailed, step-by-step implementation example. Based on a landmark study of 164 organizations worldwide, conducted as part of a partnership between Stanford University, McKinsey & Company and the University of Augsburg, Organizational IQ is proving to be the acid test for the success or failure of companies around the world.

Haim Mendelson, PhD, is the James Irwin Miller Professor of Information Systems at the Stanford Business School, leader of the Technology, Organizations, and Markets area at the Stanford Computer Industry Project, co-director of the Stanford Executive Program on Strategic Uses of Information Technology, and a consultant to leading high-tech firms and financial institutions.

Johannes Ziegler, PhD, is the cofounder of Synesis Management Consulting. Synesis helps senior executives in leading high-tech companies, including Hewlett-Packard, Cisco, 3Com, and Intuit, to measure and improve their Organizational IQs. Before founding Synesis, Dr. Ziegler was a consultant with McKinsey & Company.

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Editorial Reviews

Review

"Survival of the Smartest is a practical and action-oriented roadmap for managing in the Information Age. It can save you much pain by tapping into the experience of managers who have done it before."-Eric Benhamou, CEO, 3 Com

"Most executives acknowledge that they need to prepare their organizations for the challenges of the 21st century. But how do you know where you stand and what are the most important levers for improvement? Survival of the Smartest is a must read for any manager who is looking for answers to these questions." -Guenter Mooshammer, Senior VP, Vishay Semiconductor

"Mendelson and Ziegler brilliantly capture the character if organizations smart enough to function successfully in a turbulent world. Loaded with powerful concepts and how companies have successfully applied them, Survival of the Smartest will teach you hot to create a "High-IQ" company and avoid the traps that make good companies mediocre." -Jerry Porras, Lane Professor of Organizational Behavior, Stanford Business School, and Co-author, Built to Last

"Professor Mendelson and Dr. Ziegler make it abundantly clear that if your organization is not on the path to becoming a high-IQ company, then it is probably on the road to extinction. This book packs a lot of wisdom that is eminently useful to companies large and small, hi-tech and low-tech. With a solid research base at Stanford Business School and loads of real-world experience, Survival of the Smartest captures essential truths for management in the Information Age." -Charles Fine, Professor, Sloan School of Management, MIT, and author of Clockspeed: Winning Industry Control in the Age of Temporary Advantage

"This book shows how winning information-age firms can turn speed from a potential problem into a weapon and turn a flood of information into a competitive advantage." -Scott Cook, Co-founder, Intuit, Inc.

"Survival of the Smartest is a comprehensive set of tools for measuring the IQ of your organization and systematically improving an organization's ability to learn. I found the book to be both a pragmatic and practical way to hone the competitiveness of any company." -John McHugh, General Manager, Hewlett-Packard ProCurve Networking Business

From the Inside Flap

Drawing on the innovative concept of Organizational IQ and a study of companies in seventeen countries, Survival of the Smartest charts a course for managers to follow into the twenty-first century. At the heart of the book is the authors' tool for assessing an organization's future health, which they call Organizational IQ. It measures a company's ability to quickly process information and make effective decisions. As industry clock speeds accelerate everywhere, a high IQ has become a prerequisite for survival. Low IQ companies that the authors studied, on the other hand, have already vanished. Case studies from Hewlett-Packard, British Petroleum, Sun Microsystems, and Chrysler, among others, illustrate how companies can improve their Organizational IQs. How did Hewlett-Packard become the dominant player in printing? How did British Petroleum transform itself from a stodgy behemoth into the most agile and competitive player in the oil industry? How did Chrysler rise from the brink of bankruptcy to become the auto industry's prized asset? In these companies, technology by itself played only a secondary role: to be successful, the entire organization had to become smarter. The authors show how key strategic decisions turned around these companies' Organizational IQs-and with it, their fortunes. A detailed company case study takes you in slow motion through the different steps you can take to improve the IQ of your own organization. Survival of the Smartest offers a rare blend of a coherent framework, in-depth company case studies, a sound research base, and a detailed, step-by-step implementation example. Based on a landmark study of 164 organizations worldwide, conducted as part of a partnership between Stanford University, McKinsey & Company, and the University of Augsburg, Organizational IQ is proving to be the acid test for the success or failure of companies around the world.

Product Details

  • Hardcover: 272 pages
  • Publisher: Wiley; 1 edition (February 22, 1999)
  • Language: English
  • ISBN-10: 0471295604
  • ISBN-13: 978-0471295600
  • Product Dimensions: 9.4 x 6.4 x 1 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #1,154,838 in Books (See Top 100 in Books)

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Customer Reviews

12 Reviews
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Average Customer Review
4.8 out of 5 stars (12 customer reviews)
 
 
 
 
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4 of 4 people found the following review helpful:
5.0 out of 5 stars a large leap forward for humanity -and IQ - of organisations, October 4, 1999
This review is from: Survival of the Smartest: Managing Information for Rapid Action and World-Class Performance (Hardcover)
The importance of this book can be judged by any employee asking why can't we work in an organisation which is better developed on the author's 5 Organisational IQ factors:

1 EXTERNAL INFORMATION AWARENESS, ie each part of our organisation captures external information (customers, technology opportunities, competitors' actions) quickly and accurately

2 EFFECTIVE DECISION ARCHITECTURE, ie in our organisation decisions are made at the right level (by the people with the best information and perspective). As a result decisions : are made quickly, have high quality, instill ownership and accountability

3 INTERNAL KNOWLEDGE DISSEMINATION, ie each part of our organisation knows what it needs to know when it needs to know it. Effective information flows 4-dimensionally: Horizontal, cross functional Top-down, org-wide goals and priorities Bottom-up, operational challenges and opportunities Learning, review over time of all of above

4 ORGANISATIONAL FOCUS, ie organisation systematically fights overload and complexity by: Limiting scope of the business; focusing on core competences; simplifying processes

5 CREATING AN INFORMATION AGE BUSINESS NETWORK, ie Organisation maximises the value of eternal partnerships by applying the above 4 High IQ factors to the entire business network

Would love to share experiences with anyone working or reading up on how to improve organisations IQ factors

chris macrae, chief infomediary, brandknowledge.com e-mail wcbn007@easynet.co.uk

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3 of 3 people found the following review helpful:
5.0 out of 5 stars Yet Another Proof of the Synergy Between "The Ivory Tower" and Contemporary Business, February 28, 2006
This review is from: Survival of the Smartest: Managing Information for Rapid Action and World-Class Performance (Hardcover)
Survival of the Smartest is one of those management books that made its way through the academic world (or so-called the Ivory Tower) into the real-world. In contrary to what is expected, it does a very good job in connecting these two seemingly unrelated fields.

The novel concept, "Organizational IQ", was developed theoretically by Prof. Haim Mendelson and published in some leading academic journals such as Management Science and Information Systems Research. This book summarizes the results of those publications in an easy-to-read way. Organizational IQ is defined as "...a quantifiable measure of how organizations assimilate information and put together their decision and information architectures." It is argued and proved empirically in the book that High-IQ organizations on average are more successful than Low-IQ organizations. A company's organizational IQ describes how well the organization performs along five dimensions:

(1) External Information Awareness
(2) Effective Decision Architecture
(3) Internal Knowledge Dissemination
(4) Organizational Focus
(5) Information Age Business Network.

Mendelson describes each of these dimensions in detail and supports its arguments through the use of case studies from Dell, Hewlett-Packard, Acer, British Petroleum (BP), and Modex (a real company with a disguised name).

Although, the main focus of the book is on the use of Information Technology applications along these dimensions, an average reader will not have any difficulty in understanding these concepts if s/he knows what an Internet or Intranet is used for.

The book can be recommended as a supporting textbook for Strategy, Marketing, or Information Systems courses, especially in the graduate level. Whether you are in academia or in business, it is one of the books you should read if you are interested in how business should be done in the Information Age. Forget about the past Industrial Age books, they are already history... Chrysler has learned it in its own way (page 100 in the book)

PS: One may think that I am too generous in rating the books I comment on. However, one should keep in mind that among the books I have read, only those that are worth reading can make it here-my way of decreasing the information overload for Amazon.com members :)
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2 of 2 people found the following review helpful:
4.0 out of 5 stars Excellent approach, more detail please, May 31, 1999
This review is from: Survival of the Smartest: Managing Information for Rapid Action and World-Class Performance (Hardcover)
This book provides you with an excellent guideline and hand on approach to both Knowledge Management, Business Intelligence, electonic commerce and organisation.

The authors provide an excellent framework that integrate both technology and strategy.

Some of the provided tools (maps, charts, ...) are very useful and directly applicable to any organisation.

The missing star is because of the "high level" analysis that deserve a view to the details that is not always presented

Anyone dealing with Information and Technology will benefit from reading this book

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Inside This Book (learn more)
First Sentence:
IN 1992, TEN personal computer (PC) manufacturers participated in a global survey that allowed us to assess their Organizational IQ-a measure of their ability to quickly process information and translate it into viable decisions. Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Information Age, Information Awareness, Internal Knowledge Dissemination, Silicon Valley, Organizational Focus, Silicon Graphics, United States, Quick Scan, David Packard, Acer Group, John Browne, North Sea, Acer America, Bill Gates, British Petroleum, Roseville Networks Division, Stan Shih, Texas Instruments, World Wide Web, Gulf of Mexico, Middle East, Sun Microsystems, Andy Grove, Lew Platt, New York
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