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Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work Paperback – November 25, 2009


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Product Details

  • Paperback: 224 pages
  • Publisher: McGraw-Hill; 1 edition (November 25, 2009)
  • Language: English
  • ISBN-10: 0071630252
  • ISBN-13: 978-0071630252
  • Product Dimensions: 5.4 x 0.5 x 8.3 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (34 customer reviews)
  • Amazon Best Sellers Rank: #370,472 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.

More About the Author

Donna Flagg is the founder of The Krysalis Group®, a business consulting firm and Lastics®, a fitness company. She is the author of Surviving Dreaded Conversations and Stretch Into the 21st Century, which is based on her popular stretch DVD, Lastics: A Stretch Workout Like No Other.

Donna sits on the Board of Directors of the Randy Foye Foundation where she participates in its mission to assist children and families in Newark, NJ.

For more on Donna, please visit www.krysalis.com and www.lastics.com

Customer Reviews

4.8 out of 5 stars
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The book is easy to read, points are easy to remember.
Michael E. Mascone
And with the raise negotiating tips, I'd probably be making more money right now!
W. J. Curtis Jr.
Donna Flagg's book "Surviving Dreaded Conversations" simplifies it.
Beverly Solomon

Most Helpful Customer Reviews

3 of 3 people found the following review helpful By Reg Nordman on February 16, 2010
Format: Paperback
Another very useful book from McGraw Hill. Boy do I wish I had this book by my desk many times in my career. Her opening paragraphs/exercises on how to confront your own ego and recognize its impact are worth price of the book in itself. By using real world real people examples Flagg is able to drive home, how, what, when and where to get it done. She even included scripts and tips on structure of conversations. Some of the uses of humour are just priceless! Lesson learned, bite the bullet, pick the time and place and do the deed, the anxiety you feel beforehand is way larger than the work involved. Great managers bookshelf book (but it is as useful for employees as well) And its an easy read.
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1 of 1 people found the following review helpful By NewDiane TOP 500 REVIEWERVINE VOICE on November 14, 2009
Format: Paperback
First, in the interest of full disclosure, I have to say I was interviewed for this book. But, in the interest of self-pride, I wouldn't give it a great review if I hadn't read it and loved it. I have read it, and I do love it. The writing is crisp and clear, with examples of painful, embarrassing or irritating situations that most of us encounter at some point in our working lives. This is a no-nonsense guide to handling those verbal minefields and fortifying ourselves so they can be avoided (when possible) or negotiated safely. It would be nice to think that all of us act professionally and speak appropriately, but in real life, dealing with customers, co-workers, subordinates and superiors can be as difficult as dealing with a toddler in the midst of a tantrum. Many of us would prefer to avoid a confrontation, but that means avoiding a solution as well. With the exercises in this book, you can understand your own approach to various scenarios, tailor it to your needs and understand your opponent better. You may not always win, but you can definitely survive!
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1 of 1 people found the following review helpful By Beverly Solomon on December 5, 2009
Format: Paperback
There comes a time when we all have to have that dreaded conversation. We rehearse what we are going to say in our minds a thousand times but it still doesn't sound right. Will we hurt the other person's feelings or will they flip out on us? Who do we turn to for advice....Oprah? Dr. Phil? Donna Flagg's book "Surviving Dreaded Conversations" simplifies it. She teaches you why and how to conduct those dreaded conversations with different types of personalities. She also teaches you how to "nip it in the bud", "cut to the chase" and put that dreaded conversation behind you so you can get on with your life. This is the perfect book for someone in business or the college graduate who will inevitably be faced with these challenging conversations in his/her career.
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1 of 1 people found the following review helpful By W. J. Curtis Jr. on December 4, 2009
Format: Paperback
I just picked up "Surviving Dreaded Conversations" by Donna Flagg. I think it's a terrific resource that any business person will have a use for. It's direct, bright, informative & fun. I found the exrecises particularly helpful. Besides helping me to understand the thoughts of the person with whom I might have a dreaded conversation, it also helped me to recongize my own strengths and weaknesses entering into these conversations. If I was a CEO, I'd make sure all my managers had a copy.

My only complaint is that it wasn't written 12 years ago when I was starting my current career. It would have saved me a lot of time and needless worry over numerous dreaded conversations. And with the raise negotiating tips, I'd probably be making more money right now!
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1 of 1 people found the following review helpful By DJ on April 30, 2013
Format: Paperback Verified Purchase
I didn't take principle-based understanding from this read. I did get a lot of the author's feelings (opinions) about how best to say things. I sense she leads with her gut and her emotions more than she does logic or reason.

This book was like listening to a self-congratulating friend tell me proudly how she dealt with a coworker whom she couldn't stand or was irritated by and didn't realize (or care) how sarcastic or condescending she sounded toward that coworker while she was dealing with him/her. I would not call her ways nasty or abrupt, but I would definitely say her style has an element of slight sarcasm and condescendingness to it. I don't see the constructiveness or necessity in that. It seems like her style is more inclined to talking at people rather than with them. Like, my way or highway.

pg. 167 "As far as conflict goes, I'm one of those people who thinks misunderstandings, hurt feelings, and confusion are healthy, albeit messy at the same time. Without them, I just don't see any other path to clarity, and without clarity we are without the ability to understand one another."

pg. 48 "But all you really have to do is learn to feel what you feel and tolerate it. You don't need to be happy about it."

I think this author would write a great book on "entitlement" because she seems to truly believe a way is right because she 'feels' it is at the moment. And I would buy it. This woman has confidence and I don't think it has its roots in top notch communication skills, emotional intelligence, or genuine concern for others.
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1 of 1 people found the following review helpful By Irene S. Nesbit on November 24, 2009
Format: Paperback Verified Purchase
I thought this was an excellent book. This is advice that is easy to put into use. It's practical. And, the book is really easy to read. I had a difficult conversation to initiate today, and before doing so, I thought about what I had learned from the book -- and the conversation turned out to be easy. Very good book.

Irene Nesbit
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