Customer Reviews

Susteen Datapilot LG Kit 3200/7000 USB

5 star:		(1)
4 star:		(2)
3 star:		(2)
2 star:		(2)
1 star:		(6)

 

 

I purchased the sofware and cable for my LG600. I passed up the verizon version because Susteen';s supposidly allowed you to edit ringtones and images. It does not do that very well. I purchased it so I would not have to reenter 250 contacts into my phone and could back it up incase of phone loss or falure. We after almost a year of dealing with Datapilots tech support, on my own I found that if you had Verizon move your contacts from one phone to another, Datapilot will not be able to transfer. the program will crash after just a few entries. I now have to spend another $80 to buy Verizons version and have only contact capability. DO NOT BUY ANY PRODUCT FROM SUSTEEN. THEY DON'T TELL YO EVERYTHING.

Backs up data from Phone to PC just fine (LG VX4650). Does not *Synch* Phone to PC, or PC to Phone. Simply overwrites one with the other.

It will only upload the entire contents of the phone contact list (takes about 7 minutes for 434 numbers). It will not upload only changes. Same for downloads to the phone; All or nothing. This also means it is nearly useless for editing contacts on the PC. Takes too long to upload entire database, change one or more items, then download entire database again.

There is a "merge" feature, but only for two or more databases of numbers in DataPilot's PC database.

DataPilot will import numbers from Outlook, but marks each one with a comment "Outlook Contact." The comment then gets downloaded with the number to the phone so that every number has the same comment. Stupid waste of phone memory.

I had purchased this software when I had a Motorola E815. However, since I had a bluetooth adaptor, I didn't need to spend any additional money to use this when I swapped my E815 for an LG VX9800. After I paired my phone with my laptop, I just went in to the settings and changed things over to the bluetooth com port. So, as long as your phone is supported, any bluetooth phone you buy will work with this software. DataPilot supports a wide range of phones from a wide range of carriers. Don't underestimate the importance of this. If I had bought Motoroal Phone Tools, I'd be stuck looking for something that worked with LG phones.

Even though I had the techs at the Verizon store transfer my contacts, I was able to back them up on my laptop in DataPilot with no problem. Since the phonebook on the 9800 supports multiple numbers per contact, they show up this way in DataPilot as well. You can also import contacts from a palm device as long as the palm software is installed on the same machine. One thing to note though is that this software does not do true syncing. You either write to the phone or the PC, and the source data overwrites the destination.

Then came calendar functions. The lack of true syncing is really a pain here. I import from Outlook on a daily basis. However, appointments deleted from Outlook are not deleted from he calendar in data pilot. The workaround for this is to delete the data in data pilot then reimport from scratch. This mimics what data pilot does with the phone. This is klunky, but once you figure it out, it works ok.

Then, I messed around with ringtones. I have been able to download midi files to my laptop, and then open them in the midi editor. Once there, I can transfer them to my phone - contrary to what Verizon would have you believe. Midi tones are not great, but you should be able to find something better than the tones they give you. Oh, if you should like some of the factory set "my sounds" as ringtones, you can read them from the phone and send them back to the phone as ringtones.

The only other feature that is supported on my phone is picture/video transfer from phone to PC. I don't use my camera much, but I took a test picture to see how well it worked. When I tried to tranfer the picture to the PC, data pilot crashed. This is not important to me, but it is worth noting if it is important to you.

I haven't tried to use DUN so I don't know if this works or not. It is not supposed to be supported, but it might work.

Overall it's a decent product, and once you know the workarounds it is functional.

I purchased a Sprint LG Fusic cell phone on the salesman's assurance that the phone would "sync" my 500+ contacts, notes, and schedule, etc. with Microsoft Outlook as my Palm pilot currently does IF I bought the Susteen Datapilot program. After installing the program on my home PC and putting it to work, I quickly discovered that the program does not synchronize (or exchange) information with Outlook at all. Datapilot does a poor job of importing Microsoft Outlook files, transfering information incompletely, improperly formatted, etc. After what information is successfully transferred into Datapilot, this information
is, then, exported to the phone. Thereafter, any changes made to Outlook files or phone data do not get exchanged back and forth between the PC and the phone. Information can only go 1 way. Changes made in Outlook on the PC can only overwrite what is already in the phone, so, any changes made to phone date will be lost and vice versa. I ended up returning both the Datapilot AND the phone (and the phone return was no easy task).
Overall, a VERY dissatisying, frustrating experience.

I bought this tool to download pictures from my phone without having to buy another feature from my wireless phone company.

This product does that. I gave it 3 stars because you have to have the right combination of turning on the phone, pluging in the cable, starting the computer, specifying where the cable is plugged in, for the software to work.

Specifically, the automatic detect (which detects which computer port the cable is connected to) doesn't work, and you have to go through your computer system, figure out the port name, and specify it in the software.

Then the software recognizes that you have phone connected.

But it works for what I bought it for, and after 6 months pays for itself.

I'm dissapointed in the product for the LG Rumor. The Outlook contact link is clunky and the calendar is non-existent. I can more easily link MP3's through a direct USB connection rather than use this S/W. They took over a month to ship the S/W and sent the wrong package w/wrong USB cable. I wasted my money on this.

the program works great once you figure a few things out.had to call tech support but they were very helpful

Data Pilot didn't work with my new phone, and there's no way to uninstall it with Control Panel => Uninstall! Susteen website gives instructions on how to uninstall manually by editing the register, but big red warnings say they aren't responsible for whatever trouble you get into.

Like usual Susteen fails to deliver. I'd give this one a zero if I could. This version is full of bugs, and due to the well know "administrator account required" issue (even though you install the software as "administrator" launching the software logged in as administrator" the software gives you the error saying "administrator account required to use the application". Susteen knows about the problem and has several "fixes" \ registry hacks in their Kbase but none fix the problem. No response from their toll call support number.

Steer clear of this junkware.

I purchased and installed this product for the LG 8300 phone. The software installed okay but would not connect with the phone. The error message stated that additional drivers were needed. The Microsoft search was unable to locate the needed drivers. I searched on my own, also without success. I emailed Susteen (both Customer Service and Tech Support) over a week ago for assistance and have received no replies. I am not able to use this product with my LG phone.