Customer Reviews

Swiss Diamond Replacement 32 cm Round Cover for 12-1/2-Inch Wok and 12-1/2-Inch Fry Pan

5 star:		(4)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

I bought this as a replacement top. When received it was assembled. After unpacking I did try to tighten the handle which seemed loose but then backed off before setting it down because of suspicion that maybe it was supposed to be that way. In the morning I found that it was totally shattered into a number of pieces. It was fine when set down and was not exposed to any temperature extremes or external stresses afterward. I consider the product design defective and possibly dangerous. Amazon was very quick to give us a refund. I cannot fault them. However, I do feel obligated to inform other potential purchasers since I see that another customer also had a shattering experience.

This lid, like the frying pan that goes with it, is one of the best products I have purchased in a while. The lid is well constructed with a vent on the top so that foods frying can crisp. It must have been designed by a chef!!!!

Total Concepts is not an authorized retailer for Swiss Diamond products.
The lid came without a knob ~ so what good is that?

The lid itself is great ~ we had to go to the dealer in order to get a knob for it though.
We would never order a product from Total Concepts again. Upon speaking to Total Concepts, they were utterly of NO HELP in helping us get the knob ..... which should have come with the original purchase.

I ordered this cover for use with my 12 1/2 inch fry pan which was sold without a cover. The cover fits well, looks great and was delivered quickly however it did not have a knob included with it. Apparently the entire shipment was sent from the factory without knobs but the only solution offered me was to return the cover for my money back. As I had already paid to have it shipped to me, I was not prepared to pay to ship it back as well, and still have no lid, therefore I have kept it and managed to find a knob to fit. It would have been helpful, however, to know there was no knob included with the cover before I purchased this item.

Amazon was very quick to fill this order, and it arrived at my overseas APO address in less than a week. The lid was packaged in bubble-wrap in a box, and that box was packed into a second box, so it was very secure and made it in one piece. The lid itself was perfect for what we wanted, since we bought a new heavy-duty frying pan that came without a lid. I would highly recommend this product and I'm a very satisfied Amazon customer.

My lid arrived with the knob as separate parts. It wouldn't stay tight in use. On my last try tightening it, the glass exploded into safety glass bits, leaving shrapnel wounds on my hand. I called the "secret" Amazon customer service number, and was given a refund without having to return the lid (I offered pictures of my sink and my hand). All in the first half hour since the box arrived. I'm still bleeding, but I have no desire to spend the evening at an emergency room.

The pan looks great (I have to clean glass from my kitchen before I can try it), but I don't want a replacement lid; I could have been blinded.

(Doesn't the two stars make you wonder what it would take to get a one star rating from me?)

I spent 2 hours looking all over town for a lid for my 12.5" sautee pan with no luck. 5 minutes on the internet and it was on its way.

Fits perfectly and works great. It also fits perfectly on the Swiss Diamond 11 inch frying pan.