Most helpful critical review
22 of 22 people found the following review helpful
Loved purchases 1-2 years ago, latest purchase not true to size - shorter/narrower
on June 24, 2013
I have owned two pairs of these flip flops for about two years. LOVED them - so comfortable, great quality, stylish (for flip-flops, that is). :)
However, I recently purchased a new set of the Black Lulus to replace my first pair (yes it took 2 years to wear them out!) and though I ordered the same size (and confirmed via label that I received the size ordered), the shoes are much smaller and not comfortable. I placed them side-by-side with both my current pairs and the new shoes appear to be at least a full size smaller and more narrow than the original shoes I purchased. I called the company to figure out if they changed their sizing in the past year, and the answer was a vague "not significantly", which struck me as odd.
So I purchased the next size up, which for me is a size 11 (I typically wear a 9 1/2 in most brands). The new shoes technically fit, but they are visibly shorter than my original size 10 pairs and much narrower (which is the bigger issue for me). The soles also seem to have less traction (they're less "grippy", more "slippy") than my previous pairs. My guess is that they had to change the product, possibly to manage costs, and this is the result. It's unfortunate because I truly loved these shoes.